Production Support Analyst

We are seeking a skilled and proactive Production Support Analyst (L3) with 5 years of experience to join our support team. The ideal candidate will have strong analytical abilities, a technical mindset, and hands-on experience in application maintenance and support (AMS). This role is critical in ensuring the stability and smooth functioning of IT systems, especially in a connected automotive environment.

The analyst will play a key role in issue resolution, stakeholder communication, and continuous improvement of support processes.

Job Responsibilities:

• Provide L3 production support by analyzing and resolving technical issues across integrated systems.
• Query system logs, perform root cause analysis, and ensure timely issue resolution.
• Understand system integration and API specifications to support system flows and troubleshoot integration issues.
• Create and maintain flow diagrams and technical documentation.
• Monitor systems for outages, performance, and functionality; provide timely communication for incidents affecting users.
• Perform administrative tasks such as certificate management and version tracking.
• Coordinate with internal and external stakeholders to drive issues to closure.
• Analyze recurring incidents and identify areas of improvement to reduce ticket inflow.
• Contribute to Agile/Scrum development activities and collaborate with cross-functional teams.
• Support system upgrades and patch management as needed.
• Conduct operational reporting, trend analysis, and performance reviews.

• 5+ years of experience in application support and system operations
• Hands-on experience in AMS (Application Maintenance and Support)
• Proficiency in querying logs and debugging systems
• Strong knowledge of system integration concepts and API specifications
• Experience with system administration tasks such as certificate management and version control
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Agile and Scrum methodology experience
• Ability to create process flow diagrams and maintain detailed documentation
• Experience with stakeholder communication and incident management

• Exposure to connected vehicle systems in the automotive domain
• Programming knowledge is a plus (any language)
• Experience working in cross-functional teams and Agile environments
• Familiarity with Dev Ops or automation tools is advantageous

Agile/Scrum certifications preferred

ITIL certification is a plus

Education:

Bachelor’s degree in computer science, Information Technology, or a related field