Service Technician Specialist

* Provide prompt, expert-level technical support by phone, email, or remote sessions or on-site visits for customers using Delphi’s diagnostic tools, fuel systems, emissions products, and vehicle components.
* Translate complex technical issues into clear, solution-driven advice that resolves queries efficiently while building customer trust.
* Tailor technical support to each customer's capability and context, ensuring professional service regardless of skill level or business size.
* Maintain high-quality records of all support interactions, ensuring traceability, trend analysis, and knowledge base growth.
* Coordinate warranty process including technical report and communication with business partners
* Offer field support with technical training, workshop visits to find solutions in case of technical issues as well as support sales with technical knowledge to better position our products at customer trade houses and workshops
* Deliver technical guidance in a consultative manner that highlights the value and correct use of Delphi products, encouraging future purchases through positive experiences.
* Identify natural product or service upsell opportunities based on customer need—not push sales but support them as a natural outcome of technical excellence.
* Liaise with sales teams to ensure seamless handover when technical support transitions into commercial opportunity.
* Support product demonstrations and trials where needed, collaborating with sales to reinforce solution benefits.
* to share knowledge, support training events, and align customer messaging across touchpoints.
* Support new product launches with technical readiness, documentation, and customer communication.
* Maintain a proactive, learning mindset—keeping up to date with new vehicle technologies, diagnostic techniques, and PHINIA innovations
* 5+ years’ experience in a similar position working for automotive distributor or international supplier
* Strong technical background in the automotive aftermarket or diagnostics sector
* Proficient with vehicle systems including diagnostics, engine management, emissions, and electrical systems
* Excellent verbal and written communication skills, with the ability to simplify complex concepts
* Customer-focused mindset with the ability to build rapport and trust under pressure
* Logical problem-solver with a methodical approach to diagnostics and product issues
* Comfortable using CRM/ticketing tools, diagnostic software, and standard office IT systems
* Commercial awareness—understands how technical service underpins business growth and brand loyalty
* Experience of working in a global and cross matrix organization
* Technical understanding of Automotive Industry and Aftermarket
* Product Leadership - Innovation that brings value to our customers
* Humility - Seeking out diverse perspectives and working collaboratively
* Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
* Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
* Integrity - Taking responsibility for our decisions and doing what is right
* Accountability - Taking ownership of our actions and driving results
** CAREER OPPORTUNITIES
** We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with PHINIA now!

Join the PHINIA team and be a part of an industry-leading company in fuel systems, aftermarket distribution, and combustion technologies. As we drive the transition to alternative fuels and hydrogen combustion, we're seeking talents who want to have a positive impact on the future of transportation. Established relationships with global OEMs and a focus on balanced and synergistic exposure among multiple markets, PHINIA is the place to be.”
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