Business Systems Analyst - Salesforce

Your Job

It is an incredibly exciting time to join the Guardian team as a Business Systems Analyst
. You will assist in accelerating Guardian's value realization from our Commercial transformation efforts as we look to expand our use of Salesforce and other digital tools to better serve our business customers.

The Business Systems Analyst will serve as a liaison between the business, IT technical teams and technology providers. This key role will partner with the business to deliver both tactical and strategic solutions, ensuring initiatives provide expected business value through project execution, collaboration, and stakeholder communication. Success will be achieved by leveraging your experience, leadership skills, a positive attitude as well as leveraging cross‑functional relationships in helping to deliver process and technology solutions within a highly complex global environment.

• Provide business analysis expertise in support of our Salesforce Implementation, enhancements and support.
• Be a key member of an agile project team collaborating across business and IT technical teams using strong analytical, problem‑solving, decision‑making, and communication skills ensuring that deliverables are aligned to prioritized requirements and business needs
• Challenge the business assumptions so that requirements and delivered solutions meet current/future needs
• Make recommendations and proposals for implementation of business process and customer experience. Present, discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non‑technical audiences
• Work closely with the Commercial Transformation team to highlight issues, risks, and support delivering to the project deadlines, achieving an appropriate balance between time, quality, and cost
• Build strong relationships with key stakeholders across Technology, Business customers, and Software partners to ensure that we are supporting the projects and business goals
• Support the Global Product Owner / SMEs in writing acceptance criteria, hosting discovery sessions, grooming sessions, etc. for the sprint work within Salesforce
  .
• Coordinate with the technical leads to understand the estimate of cost for various options available and translating that effort/cost in business‑friendly terms to the Product Owner.
• Write the solution design for all Configurations items and work closely with the dev team for all technical Solutions Design
• Collect and analyze business functional requirements to produce design documents, functional specifications, and business process maps to facilitate project scoping and initiation
• Liaise with Data and Analytics teams to ensure adherence to MDM and analytics strategies
• Collaborate with QA and other team members to support solution testing
• Facilitate and document reported defects and maintain solution status
• Review existing business processes to determine where automation / improvements will drive efficiency. Facilitate change, drive operational excellence, and strive for continuous improvement
• Recommend uses of software functionality, design solutions.
• Collaborate with the rest of the IT members to identify appropriate internal or external solutions

• Minimum of 3 years of experience in IT roles supporting Salesforce
• Previous experience in business process mapping, defining system requirements and test scenarios
• Strong hands‑on experience with Microsoft Office tools (ADO, Word, Excel, PowerPoint etc.)
• Ability to travel up to 10%

• Bachelor's degree in Business, Computer Science or related field
• Salesforce Admin certification
• Experience with declarative customization including the creation of Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
• Experience with Azure Dev Ops (ADO) or equivalent Life Cycle Management tool
• Experience working in Agile based methodologies (SCRUM, Kanban)
• Broad general IT skills and knowledge (productivity tools, SDLC tools, general industry knowledge)

At Koch companies, we are entrepreneurs. This means we openly challenge the…