Physical Therapy Front Office

Physical Therapy Front Office

Join for the Physical Therapy Front Office role  you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD) and Staff Therapists, allowing them to focus on providing excellent patient care. The PTSS is responsible for therapy referral management, patient scheduling, assisting with patient registration and check-out, supply ordering, maintaining cleanliness of the therapy department, and may assist with some medical back‑office duties as assigned. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

Monday–Friday 8:00a-4:30p.

• Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians
• Utilize the electronic referral module to maintain records for all active referrals of responsibility, including detailing referral status, client/insurance/patient correspondence, etc.
• Process referrals utilizing company tools and resources to ensure that referrals are processed appropriately based on state guidelines or client‑specific direction.
• Work with medical and therapy leadership to ensure our medical model is followed as it relates to therapy referrals.
• Report any denials or delays to leadership as needed
• Ensure all authorized visits are scheduled according to the clinician's referral without exceeding the number of authorized visits or the authorized date range
• Contact patients who miss an appointment and/or report missed appointments to employer
• Document any cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD to evaluate cases that may be eligible for closure as an inactive case
• Perform clerical tasks in both front and back office associated with patient care and proper record keeping; ensure accuracy in documentation
• Cross‑train to perform front‑office duties including greeting patients, obtaining authorization, check‑in/out, communicating wait times, answering a multi‑line telephone system, distributing employer results/paperwork, etc.
• Manage daily therapy supply inventory, wipe down treatment tables and equipment, wash/fold therapy linens, document equipment logs, perform Human Performance Evaluations (HPE’s), and room patients for recheck appointments
• Maintain therapy equipment (e.g., hydrocollator, freezer, paraffin) and complete corresponding maintenance logs as applicable (daily/weekly/monthly/etc.)
• Assist with patient flow and volume in partnership with center leadership
• Keep patients informed of expected wait times during all aspects of the center visit
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Facilitate maintenance and required service on all therapy equipment
• Follow HIPAA guidelines and safety rules
• Complete reports/logs as assigned by center leadership
• Attend center staff meetings or huddles as required
• Participate in initial and ongoing training as required
• May also perform various back‑office tasks, including but not limited to urine drug screens and breath alcohol tests

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education Level: High School Diploma or GED

• Customarily has at least six months or more of referral management experience
• Previous medical office experience preferred
• Working knowledge of state-specific occupational medicine requirements preferred

• Concentra Core Competencies of Service…