Veterinary Emergency Service Head

Blue Pearl Pet Hospital in Ann Arbor and Auburn Hills, MI is seeking a full-time ER Service Head to work alongside our ER clinicians, specialists, and leadership team.

The ideal candidate will hold a DVM from an accredited university, have completed an internship, and possess at least three years of ER experience. Previous leadership experience is preferred.

Our emergency department is expanding due to rapid growth. Our ER team includes highly qualified senior clinicians, technicians, veterinary assistants, and kennel assistants, all dedicated to pet care and hospital excellence. If you seek a collaborative environment to work, learn, and grow, Blue Pearl is your career home in emergency medicine!

As an ER Service Head, your responsibilities will include:

• Managing ER Clinicians' schedules, including PTO requests.
• Leading regular ER meetings and participating in hospital leadership discussions.
• Mentoring ER Clinicians and support staff. Overseeing case management and providing guidance on clinical decisions.
• Integrating emergency and specialty services for hospitalized cases, acting as a liaison between ER and Specialty Clinicians, and consulting with the Medical Director as needed.
• Monitoring patient safety reporting in the emergency department.
• Contributing to the recruitment of new Emergency Clinicians. Ensuring new hires are mentored to promote retention and engagement.
• Addressing customer service issues and collaborating with management on resolutions.
• Partnering with hospital leadership to improve ER care, protocols, and client service.
• Staying informed about hospital issues, working with the Medical Director and leadership on personnel matters, and assisting with performance reviews.
• Supporting management with client and DVM concerns.
• Overseeing capital purchases for the ICU/ER department.

Our team is committed to providing exceptional emergency and specialty care through shared passion, knowledge, and talents.

Our Auburn Hills Hospital serves Auburn Hills, Pontiac, Rochester Hills, and Troy with 24/7 emergency medicine, dermatology, internal medicine, oncology, ophthalmology, radiology, and diagnostic imaging. Opened in 2003, our 10,000-square-foot facility features advanced equipment including a diode laser, CT scanner, and digital radiography.

Blue Pearl Pet Hospital in Ann Arbor offers top-tier emergency and ophthalmology services in a state-of-the-art facility.

Why choose Blue Pearl?

We emphasize continuous learning through annual education allowances, free sessions, Blue Pearl University training, and access to over 2,000 medical journals. We support your growth with talent development programs and leadership workshops.

Our benefits include:

• Comprehensive medical, dental, vision, paid time off, parental leave, holiday plans, 401(k), and life insurance.
• Company-paid short- and long-term disability.
• Flexible schedules.
• Support for mental and physical well-being, including access to mental health resources and a regional social worker.
• Annual store allowance and pet insurance discounts.

Join us to shape your future in a dynamic environment with growth opportunities within Blue Pearl and Mars Vet Health. We value diversity and are an equal opportunity employer committed to a drug-free workplace.

Why Blue Pearl? Because it is an exceptional place to work!