Robotics Field Service Engineer Job Auburn Hills area,Michigan USA,Engineering

We are currently seeking a full-time Robotics Field Service Engineer to join our team. The ideal candidate must have at least 5 years of experience and be familiar with IRC5 ABB robots.

Mission Statement:

Responsiveness, communication, and continuous follow-up are key components of providing excellent customer service.

As a member of our Robotics Service Team, this position has a high impact on corporate revenues and customer servicing. The engineer acts as the primary interface between the customer and the company, significantly influencing the company's image. Efficient follow-through and communication are essential.

Main Accountabilities:

Perform emergency repairs of company system equipment in the field (on-call position)

Support system integration of ABB robots in build shops and at end-user sites

Perform robot program changes, including logic, software, and path modifications

Perform mechanical repairs or replacements as needed

Provide informal training on robots or systems to customers

Have knowledge of PLC communications and robotic peripheral equipment

Maintain strong customer relationships through effective communication, even under high pressure

Proactively support customer needs

Identify work activities during slow periods

Travel on short notice and handle air travel demands

Submit sales leads for additional robotic and system opportunities

Communicate work location and status daily

Challenges:

Interface with Lead Center, Channel Partners, and End Customers
Manage demanding customer expectations
Meet internal and external customer needs in a timely manner

Knowledge, Skills, and

Experience:

Associate's Degree in a technical discipline or equivalent education/experience
2-5+ years of electronic and mechanical experience
Experience troubleshooting through deductive reasoning
Experience with applications like spot welding, arc welding, painting, or sealing (2-5+ years)
Mechanical aptitude for repairs and replacements
Knowledge of PLC communications and robotic peripherals
Willingness to travel extensively
Proficiency in MS Word, Excel, Power Point
Excellent verbal communication skills
Ability to work independently with minimal supervision
Strong organization and detail orientation
Customer service experience highly desirable
Sound judgment in analyzing issues
Ability to manage execution effectively

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