Customer Service​/Collections Representative

Overview

Auburn Hills based law firm is looking for a detail-oriented and self-motivated individual with excellent communication skills for a customer service/collector position.

Applicants will be required to place and receive collection telephone calls, evaluate accounts for legal action, skip trace and handle a wide variety of customer service call situations.

• Place and receive collection telephone calls.
• Evaluate accounts for potential legal action.
• Perform skip tracing.
• Handle a wide variety of customer service call situations in a professional manner.

• Comfortable with PC based applications such as the Internet and an auto-dialer.
• Excellent communication, analytical, and organizational skills.
• Ability to maintain a professional tone during all call situations.
• Desire to work and excel in a team environment.
• Strong attention to detail.
• Excellent data entry skills.
• Excellent basic math skills.
• Goal oriented.
• Minimum experience preferred: 2+ years in Customer Service or collection type role.
• High school diploma or GED required.

• Competitive hourly wage.
• Bonus program.

Our firm is committed to equal employment opportunity.

Prior to hire a background check and drug test is required.

The Firm offers a competitive benefits package to all eligible employees including paid time off. Additional benefit information, including eligibility, may be further discussed during the interview process.

• Medical Insurance – Firm shares 51% of cost.
• Dental insurance.
• Vision Insurance.
• Disability Insurance.
• Voluntary Life Insurance.
• Free access to fitness center located within the building.