Supply Chain Customer Satisfaction Analyst

* Providing best in class Customer Service to the Customer
* Becoming our Customer Expert
* Providing optimal analytical and data support
* Handling internal/external Communication and gatherings
* Showing Operational / Customer Satisfaction Excellence applying Valeo Tools and standards
* Participating to Supply Chain Projects
* Ensure quick and qualitative Customer response to improve Customer satisfaction.
* Customize KPI management based on Customer’s priorities:
Customer Service Rate, Past dues, Customer backorders, lost sales, claims and escalation requests…
* Identify top offenders based on Customer’s KPI.
* Collect and challenge Valeo action plans from entities in deviation for a quick resolution. Ensure the data reliability, action plans consistency and robustness.
* Build, deploy and follow up the Customer’s Supply Chain roadmap considering applicable Valeo Supply Chain standards.
* Gather and share Customer’s latest rules linked to Supply Chain
* Relay to the Valeo network Customer’s essential Supply Chain information as premises closing calendars or new logistics projects if any.
* Build, promote, follow and ensure training/certifications of Valeo counterparts on Customer’s tools, standards and expectations.
* Drive continuous improvement of your Customer Service base and Valeo internal systems and processes.
* Realize benchmarking within the Customer Service Network in coordination with your Management.
* Take part in and possibly lead Supply Chain and Customer projects as appropriate.
* Bachelor’s Degree in Business or Engineering with a Supply Chain & Logistics specialization
* At least 3 Years in Supply Chain - Customer Service / Production Control
* Customer care focus and experience is essential
* Good analytical skills and experience of KPI reporting
* Able to communicate professionally at all levels both verbally and in writing
* IT literate, proficient in all Google/Microsoft Office tools, especially Sheets/Excel as required for reporting and analytical purposes (e.g. v-look up, pivot tables etc.)
* Knowledge of SAP or other ERP system
* Quality and or sales experience would be a plus
* APICS/CPIM and Lean Management certification is a plus Valeo is a global tech company, designing breakthrough solutions to reinvent the mobility industry. We are leader on our businesses, and recognized as one of the largest innovative companies. We offer a large number of job opportunities that are as diverse as they are rewarding. Whether you are a student seeking an internship, a recent graduate, or an experienced professional, you will find an interesting opportunity at Valeo for you!

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