Administrative Assistant

At Concraft, our core purpose is to positively impact lives, whether through rebuilding properties, supporting our team’s growth, or delivering exceptional service to clients. We empower our people to take ownership of their work, lead with integrity, and drive meaningful change.

Concraft is seeking a reliable and detail-oriented Administrative Assistant to support day-to-day office and operational functions. This role is critical to keeping our operations running smoothly and ensuring our customers receive excellent service from first contact through project completion.

The ideal candidate is organized, professional, comfortable with multitasking, and enjoys being a central point of communication.

• Answer and direct incoming phone calls in a professional and timely manner
• Assist with claims intake and initial customer information gathering
• Perform data entry and maintain accurate records across internal systems
• Conduct follow-up and check-in calls with customers throughout the project lifecycle
• Support the day-to-day administrative and operational needs of the office
• Assist with scheduling, documentation, and internal communication
• Maintain organized digital and physical filing systems
• Provide general administrative support to management and operations teams

• Paid Time Off
• Laptop
• Profit sharing*
• 3% contribution to 401(k)**
• Health, dental, and life insurance are available after 60 days
• Life insurance is provided after 60 days (at no cost to you)
• Option to purchase additional life insurance
• Sam's Club membership
• AFLAC
• Off-site team-building events
• Summer BBQ's
• Opportunity for growth
• Work with an experienced team of professionals

401(k) eligible after one year of employment

• 1–3 years of administrative or office support experience preferred
• Strong communication skills (both phone and written)
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Customer-service mindset with a friendly, professional demeanor
• Experience in construction, restoration, or insurance-related industries is a plus, but not required
• Willingness to work 8:00 am – 5:00 pm with flexibility for emergencies

$16 - $18 hourly

Since 1986, Concraft has provided emergency restoration and reconstruction services throughout the Greater Detroit Metro Area and Southeast Michigan. From water and fire damage to full property rebuilds, our team is trusted to help people through their toughest days with compassion, expertise, and professionalism.

We take pride in building a culture where every team member can make a difference. At Concraft, you’re not just managing the numbers; you’re helping support a mission of restoring properties and rebuilding lives.

Learn more about careers at Concraft: