CSR- In office Sales Representative

Overview

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

• Provide professional, courteous service to internal and external customers.
• Answer questions regarding the customer’s policy.
• Accept payments and process transactions.
• Identify potential needs the customer may have regarding their policy.
• Follow up with customers on quotes, renewals, and cancellations.
• Participate in marketing initiatives for new business development on an as-needed basis.
• Maintain a neat and clean work area and office.
• FNOLs (vehicle inspections).
• Taking vehicle pictures (squatting, bending, flexing required).
• Bank deposits.
• Position is full time.
• Other duties as assigned.

• Computer literate from basic to intermediate skills.
• Bilingual (English/Spanish) is helpful.
• Excellent communication skills, be assertive, and have the ability to provide a first-rate experience for our customers.
• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.

• High School Diploma.
• Previous customer service experience is helpful.