Market Manager Attleboro, Massachusetts

Overview

Odeko is on a mission to champion your neighborhood cafes, coffee shops, and other establishments through technology. Odeko supports our small business partners from open to close, helping save time with our tech-based operating platform, reduce CO2 emissions by consolidating deliveries, and develop a user experience that makes every new customer feel like a regular.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, united by a mission to develop technology that supports the needs of our customers. We believe small businesses need support now more than ever, and Odeko is positioned to provide that support.

The Market Manager team is at the center of this work. Market Managers are responsible for being the revenue leader in your city, representing Odeko’s mission of supporting small businesses.

• Achieve monthly revenue goals through new customer acquisition and growing existing customer accounts
• Secure the commitment of independent coffee shop owners and onboard them to Odeko’s local supply delivery service
• Leverage Odeko’s data-driven prospect database to develop new client relationships that drive high-speed growth of partnerships in the market
• Own the customer relationship pre- & post-sales, with a focus on retention and expansion. This includes upselling, in-person visits to cafes, and launching new products
• Work closely with Operations and Support to ensure day-to-day issues are resolved quickly
• Keep meticulous records in the CRM (Hubspot) to report activity and conversations, enhancing the customer journey with the Revenue team
• Collaborate with Odeko’s vendor partners to participate in local coffee events and conduct sampling campaigns for prospective customers
• Serve as the primary liaison between customers and internal teams, advocating for product or process enhancements based on customer feedback
• Continually develop knowledge of local and national trends within the specialty coffee industry

• 2+ years of relevant sales/account management/business development experience OR local coffee community leadership experience
• Experience discovering and closing sales opportunities and building client relationships
• Self-directed and comfortable in a constantly evolving environment
• Experience successfully managing a pipeline to achieve revenue targets
• Experience delivering client-focused solutions based on customer needs
• Passion for coffee and small business. A background in coffee is a bonus!

This is an L2 role. Base compensation is between $60,000 - $65,000. On target earnings between $90,000 - $95,000.

• Fast-paced environment and growth opportunities with direct impact on the company and your career
• Competitive compensation, healthcare benefits, and opportunity for equity
• Other great perks — full lists of benefits available upon request

EEO statement: Odeko is an equal opportunity employer. We do not discriminate on the basis of protected status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

To apply, please submit your resume and a brief introduction. Details of the application form and required fields are handled through the official application portal.