Customer Svc Rep

About Us

Heidelberg Materials is one of the world’s largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

Heidelberg Materials is one of the world’s largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

• Provide timely, professional support to customers via phone, email, and digital channels.
• Accurately enter and manage customer orders, ensuring clarity and attention to detail.
• Collaborate with internal teams to resolve service issues and ensure seamless delivery.
• Communicate product, service, and delivery information clearly and confidently.
• Identify opportunities to improve the customer experience and support operational efficiency.

• Strong communication skills with the ability to engage customers clearly and respectfully.
• Ability to multitask and maintain accuracy in a fast-paced environment.
• Comfort using computer systems and learning new tools quickly.
• Problem-solving mindset with a focus on finding practical, customer-centered solutions.
• Team-oriented approach with the flexibility to support changing business needs.

This role operates in a professional office or hybrid setting, requiring regular use of computers, phones, and standard office equipment. Work involves collaborating with internal teams and supporting customer needs through consistent, reliable communication.

• Competitive base salary
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
• Highly competitive benefits programs, including:
• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave, and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Req

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.