IT Support Services Technician

Job Announcement: HR2026:05

Position Title: IT Support Services Technician (this is an on-site position)

Advertising: Publicly

Department: Information Technology (IT)

Division: Tribal Chair/Tribal Council

Immediate Supervisor: IT Support Services Manager

Department Director: Chief Information Officer (CIO)

Employment Status: Non-Exempt

Position Type: Regular Full–Time

Mandatory Reporter: No

Background Check

Required:

Yes (data-sensitive) **

Opening Date: Thursday, January 8, 2026

Closing Date: Open Until Filled

Preference shall be given in accordance with the Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

The Poarch Creek Indians place a high value on individuals who share our commitment to community, tradition, and progress. As Alabama's only Federally Recognized Native American Tribe, we take pride in a history that spans generations and is deeply rooted in resilience and cultural heritage. Our mission is to uplift the lives of our Tribal Members, preserve our traditions, and drive innovation for a thriving future.

If you are passionate about serving with purpose and authenticity while fostering trust, unity, and growth, we welcome you to join us on this meaningful journey.

In our hourly positions, we look for dedicated individuals who value respect, take pride in accountability, and embrace a culture of collaboration and excellence. As an integral part of our team, you will contribute to a positive and supportive environment where every effort is appreciated, and every role is essential. Your commitment to upholding our values and maintaining a strong work ethic will help us achieve shared success.

The IT Support Services Technician is a key line‑level position responsible for delivering front‑line support for all technical issues and requests within the Tribe’s organization. This position provides technical assistance to internal users, resolves IT‑related incidents, and ensures the effective operation of the organization’s technology infrastructure. Reporting to the IT Support Services Manager, the IT Support Services Technician is responsible for diagnosing, troubleshooting, and resolving user‑reported issues, ranging from software and hardware malfunctions to network connectivity problems.

This job description is not an all‑inclusive list of the duties and responsibilities of this position. PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives, as assigned. This role plays a strong commitment to understanding and embracing the Poarch Creek Indians Values of Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty.

• Provides first‑line technical support to end users by troubleshooting and resolving hardware, software, and peripheral issues.
• Assists users with technical challenges involving desktops, laptops, mobile devices, printers, scanners, and related equipment.
• Troubleshoots software and network connectivity issues, ensuring minimal disruption to end‑user productivity.
• Locks and unlocks user accounts in Active Directory and other systems, following organizational security policies and procedures.
• Documents all incidents and service requests in the IT service management (ITSM) system with clear, timely, and complete information.
• Offers remote and in‑person support through multiple channels including phone, email, and remote desktop tools.
• Installs, configures, and maintains end‑user software, including Microsoft Office, email clients, and custom organizational applications.
• Adheres to and enforces IT policies related to data security, access control, and acceptable use of technology.
• Uses diagnostic tools and technical knowledge to resolve a wide range of technical issues, escalating as needed to higher‑tier teams.
• Assists in the setup, imaging, configuration, and maintenance of desktops, laptops, and other IT infrastructure.
• Supports software installations, updates, and patch management across user workstations.
• Participates in IT asset management, including inventory tracking, equipment provisioning, and disposal in…