Key Supervisor

Overview

Key Supervisor role at Applebee's Neighborhood Grill + Bar. The position involves engaging in all day-to-day restaurant operations, leading guests and staff to create a positive experience, and serving as a team leader and problem solver under pressure.

• Ensures prompt, friendly service according to company guidelines.
• Fosters a culture in accordance with Flynn – Applebee’s Premier Card of Values and Beliefs.
• Ensures product preparation and presentation meet company standards.
• Receives product to identify freshness to company standards and ensure invoice accuracy.
• Refs all verbal and guest complaints to the MOD.
• Corrects unsafe practices or conditions.
• Promotes restaurant organization, cleanliness and sanitation on a clean as you go basis.
• Advises MOD of any non-routine situations.
• Promptly and properly completes all assignments.
• Communicates with managers daily through management log and shift change meetings.
• Completes all other assigned duties and responsibilities.
• Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to employees.
• Assures compliance with company policies, practices and procedures.
• Acts as coach to all employees.
• Maintains and controls the assets of the company and complies with cash handling procedures.
• Ensures unit keys are administered per shift and stay in the unit.
• Assists management team with line checks and other daily control duties.
• Develops goals and action plans for personal/professional growth.
• Provides a role model for employees and displays a passion for service.
• Exhibits a professional image.
• Completes all assignments and duties properly and on schedule. Learns all employee-training programs.
• Learns to assess the effectiveness of employees, how to give motivational feedback and development direction.
• Learns to identify poor performance and/or issues that could lead to disciplinary action, and communicates those to the management team.
• Learns the limits of authority.
• Prepares beverages and interacts with bar guests to create a friendly and upbeat atmosphere; serves food and drinks to all bar guests.
• Completes assigned opening and closing side work and prepares garnishes.
• Presents guest checks to bar patrons and handles transactions as required.
• Relays food orders to kitchen via the POS system.

• Reading, writing, basic math and verbal communication skills required. Must be able to speak clearly and listen attentively to employees, dining room staff, and guests. Must be able to read and write to facilitate communication.
• Capable of using POS and Back Office computer systems.
• Should be a certified trainer in all positions for either FOH or BOH.
• Able to come to work when scheduled or provide appropriate notice for missed shifts.
• Exhibits leadership qualities among hourly employees.
• Must obtain District Manager/Market President approval.

• Competitive wages
• Meal Discounts
• Flexible Schedules
• Tips
• Health insurance
• Development opportunities

• Mobility required during the entire shift. Must be able to stand and move for up to four hours.
• Capable of using knives, slicing equipment, and other food preparation equipment.
• Able to safely reach, bend, stoop and lift up to 50 pounds.
• Able to work where there are wet floors, temperature extremes, and loud noise.
• Able to respond in emergency situations to avoid imminent dangers to self and others.
• Must be able to work an entire shift aside from legally mandated meal and rest breaks.
• Finger and hand dexterity for using small tools and equipment.

The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The employee should notify Flynn – Applebee’s of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties and the employee may be required to perform other duties to meet business needs. Flynn – Applebee’s reserves the right to revise this job description at any time.

This job description is not a contract for employment, and either the associate or Flynn – Applebee’s may terminate employment at any time.

Note: For a copy of Flynn Group’s Workplace Privacy Notice, please visit

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!