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Service Support Team Lead: KPI Guardian & Incident Resolver

Job in Atlantic City, Atlantic County, New Jersey, 08400, USA
Listing for: Evolution Gaming Limited
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A leading gaming company is seeking a Service Support Team Leader to supervise the Service Support Specialists team. Responsibilities include ensuring KPI achievement, resolving incidents in the Live Casino studio, and acting as a point of escalation for complex issues. The ideal candidate will possess strong troubleshooting skills, experience in monitoring service performance, and effective communication abilities. This position is based in Atlantic City, New Jersey and requires presence in the office for a standard work week.
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