Controller - Rooms

Overview

Under the direction of the Front Desk Manager / Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $19.00 an hour

• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
• Communicating and working with Management via email or side‑by‑side interactions.
• Communicating via phone or email with Housekeeping, VIP, Accounting, and In Room Dining.
• Running various reports as assigned including, but not limited to, verifying correct room rates, and emailing them to various departments.
• Answering and responding to incoming phone calls and Zingle texts to guest requests.
• Responding to guests checking out via video check‑out, or On Demand Video purchases via Sonifi.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned including, but not limited to, assisting with check‑ins based on business demands and / or hotel occupancy.
• Adhere to all protocols and guidelines as it relates to the property, including wiping down all high‑touch surfaces and cleaning room keys for re‑use.

• High School Diploma or equivalent education required, and previous front desk / hotel experience preferred, or an equivalent combination of education and / or experience.