Usher - Soundwaves

Overview

Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events.

• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• $16.00 an hour

• Continually exceed guest expectations for service and satisfaction in all areas of the event experience
• Have thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL
• Greet guests and scan tickets and/or escort guests to their proper assigned seats
• Acknowledge all guest related issues and report to Supervisor
• Maintain a clean, safe, & healthy work environment while enforcing all HRL policies and procedures
• Perform other duties as assigned
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
• Employee must stand during entire shift
• Occasionally must walk on stairs

• High school diploma or GED preferred along with 1 year of customer service experience