Sales Coordinator

Summary of Position

Responsible for supporting the hotel's group sales team by coordinating administrative, sales, and event-related tasks. This role acts as a key liaison between sales managers, clients, and hotel departments to ensure group bookings, meetings, and events are accurately planned and smoothly executed.

Reports to: Director of Sales and/or General Manager

Supervises: NA

• Must be 18 years of age or older
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with hotel sales or property management systems is a plus
• Attention to detail
• Multitasking in a fast-paced environment
• Customer-service focused mindset
• Professional communication and follow-up
• Team-oriented with a positive attitude
• Work flexible schedule including nights, weekends, and/or holidays as needed

• High School diploma or equivalent (college coursework in hospitality or business preferred)
• 1–2 years of experience in hospitality, sales support, or administrative roles preferred

• Prospect business through various efforts (online social networking tools and techniques outside sales calls, marketing, mailings, referrals, etc.) to maximize revenue and meet/exceed goals
• Prepare and distribute group contracts, proposals, and confirmations
• Coordinate group room blocks, meeting space, and event details
• Enter and maintain accurate booking information in the sales/property management system
• Track group rooming lists, deposits, and payment schedules
• Communicate group details to internal departments (management company, front desk, housekeeping, banquet, catering)
• Assist with site inspections and client communications
• Manage group billing setup and assist with final invoices
• Maintain organized sales files and reports
• Handle client inquiries and provide excellent customer service

Perform other duties as assigned by management.

Demonstrates Showboats core values in the performance of position responsibilities:

• Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.
• Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.
• Team Spirit – we foster a respectful workplace where team members work together to exceed our guests' expectations.
• Hearts that Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.
• Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictate
• The ability to read and understand documents, drawings, and instructions
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate, create, and access information.
• The ability to lift and move 25 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms

Endurance expectations: Constantly, Frequently, Occassionally as described in the original

Physical Demands - Stand/Walk/Sit/Handling/Fingering/Reach: Details as provided in the original.

• 10 lbs. or less
• 11 to 20 lbs.
• 21 to 50 lbs.
• 51 to 100 lbs.
• Over 100 lbs.

• 12 lbs. or less
• 13 to 25 lbs.
• 26 to 40 lbs.
• 41 to 100 lbs.

• Extreme Cold (non-weather)
• Extreme Heat (non-weather)
• Loud Noise Level

• Ability to Read
• Ability to Speak English
• Ability to Understand Verbal Directions
• Ability to Report to Work Regularly
• Ability to Report to Work on Time
• Ability to Work Safely