Sales & Events Coordinator

Overview

Summary of Position

Responsible for providing smooth administration of the Sales & Events Department to the standard required by the Hotel. To follow up on all assigned accounts (walk-throughs, meetings & event set-ups, etc.) "walk-in" site inspections and in-house group arrangements.

Reports to: Director of Sales/General Manager

Supervises: NA

• Must be 18 years of age or older
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Sales systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work under tight deadlines.
• Professional demeanor and strong interpersonal skills.
• Customer-focused and proactive approach.
• Team-oriented with ability to collaborate across departments.
• Flexible and adaptable to changing priorities.
• Enthusiastic about sales and event management.
• Work flexible schedule including nights, weekends, and/or holidays as needed

• High School diploma/GED or equivalent education
• Previous experience in sales, customer service, or event coordination is a plus.
• Previous administrative or customer service experience preferred

• Answering reviews and overseeing deposit schedules
• Updating details in opera such as routing, notes, and comments, assisting with details for group resumes such as arrival times, and special requests.
• Set up events on the group side.
• Reservations - charging customers, checking cancellation penalties, reaching out to guests via phone when needed
• Overseeing Hotel Planner requests
• Coordinate all internal and external correspondence, BEOs, incoming mail, and other administrative duties for the Sales Department.
• To maintain complete and supported records of all correspondence, sales agreements, contracts and quotes for the hotels.
• To provide a courteous, professional, efficient, and flexible service at all times.
• To be entirely flexible and adapt to rotate within the different sub-departments of the Sales Department, Reservations Department or any other Department of the hotel as assigned
• To perform all duties and tasks when rotated or assigned to another Department as per Master Task List or Standards of Performance for that Department.
• To coordinate all amenity deliveries to groups along with the Hotel Front Desk.
• To ensure the correct follow-up gifts or cards have been arranged.
• To be fully conversant with all services and facilities offered by the hotel.
• To utilize OPERA for all account management functions.
• To ensure correct booking procedures are implemented including group room and meeting program history, contractual agreements, room block analysis, etc.
• To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
• To ensure that all sales contracts follow the established Hotel Policies & Procedures
• To project a warm, professional and welcoming image.
• To ensure that an efficient and accurate filing system, both manual as well as electronic is maintained at all times.
• To ensure that up-to-date OPERA records of all corporate and group accounts. To be demanding and critical when it comes to departmental standards.
• Performs other related duties as assigned by the Sales Team, Managers and Directors.

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
• The…