Fraud Ops Specialist

Discover What's Possible at BetMGM

Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business.

As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include:

• Medical, Dental, Vision, Life, and Disability Insurance

• 401(k) with company match

• Pre-tax spending accounts including health care FSA and commuter savings

• Flexible paid time off

• Professional development reimbursement and ongoing skills training opportunities

• Employee resource groups

• Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.

About the Role

As a Fraud Operations Specialist, you willbe responsible forthe detection and prevention of suspicious or fraudulent activity on the BetMGM platform. You will review account behavior, analyze transactional and gameplaydata,identify emerging fraud patterns that pose risks to players, and regulatory compliance.

Reporting directly to a Fraud Ops Team Lead, you will work within a highly regulated and fast-paced environment,leveraging internal systems, external tools, and investigative techniques to assess risk, mitigate potential losses, and ensure compliance with state and federal regulations. This role requires strong analytical skills, exceptional attention to detail, and the ability to make sound decisions based on complex information.

Your work will directly influence key operational metrics, including AHT (Average Handle Time), CPH (Cases per Hour), AFRT (Average First Response Time), and ACRT (Average Case Resolution Time), and support the operating rhythms of a24/7, high-growth, and regulated business. Your ability toidentifyrisk indicators, drivetimelycase resolutions, andmaintaininvestigative accuracy will strengthen overall platform integrity, improve internal workflows, and enhance the customer experience.

You will collaborate withteams such as Risk, Payments, Compliance, and Customer Care to ensuretimelyescalation, documentation, and resolution of cases. As part of the Fraud Operations team, youwill contribute to continuous improvement efforts byidentifyingemerging fraud trends, supporting rule enhancements, and refining departmental processes and controls.

This role directlyimpactsplatform security, regulatory adherence, and customer trust. Your contributions help safeguard thecustomerexperience, preventfinancial loss, and uphold

BetMGM'sreputation in a high-growth, and highly regulated industry.

Responsibilities:

• Independentlyconductreviews focused on detecting suspicious activity for the purpose of filing Suspicious Activity Reports

• Maintainaccuraterecord-keeping of all pertinent information related to suspicious activity and fraud claims raised by key stakeholders

• Conduct comprehensive analyses of suspicious activity and fraud, gathering evidential supporting documentation as required by internal procedures and U.S. state regulators

• Proactively review and analyze customer data, transaction activity, gameplay, and geolocation activity whileleveraginginternal and external systems and tools

• Collaborate with key stakeholders to ensure proper management of suspicious activity and fraud cases

• Review daily reports for suspicious activity, including gameplay, device intelligence, and high-risk trends, to meet state regulatory reporting requirements

• Perform daily new-member account and/orchanged account reviews and due-diligence actions

• Investigate complex organized fraud groups, ensuring full-scope documentation of case activity and prevention of further platform abuse

• Analyze current fraud trends and provide input into rules and parameters for reporting

• Research complex account activity,determinepotential sources of compromise, and take or recommend appropriate action

• Adapt quickly,and effectively,tonew investigative techniques and procedural changes within the gaming environment as dictated by BetMGM Standard Operating Procedures and state regulators

• Prepare reports that clearly detail gaming transactions, analyses, and investigation findings to support recommendations to AML & Suspicious Activity Analysts

• Uphold the highest level of professional ethics and integrity; confidentiality is essential

• Ability tomaintainavailability to work nights, weekends, and major sporting events asdictated by business needs

Qualifications:

• Ability to gain andmaintainan active Gaming License through the proper regulatory bodies as a condition of hire and continued employment

• 1+years of…