Studio Team Manager - Swing Shift

Company Description

PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier - traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (New Jersey) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in Atlantic City!

As aTeam Manager,youwill be responsible tooverseeandensuringaprofessional and engaging experience is conductedbythe

Live Dealers and Shuffler in a streaming environment.

• Manage, control,and motivate assigned
  
  Dealers and Shufflerstoreach set targets and improve performance, thereby increasing the quality of service the company provides.
• Ensure andmonitorclosely and continuously the professional level of service and other related activities in real time during the shift on the assigned gaming tables.
• Ensure the company's promotional activities and marketing activities with the appropriate attributes, equipment, outfits,etc., according to customer preferences andthecompany’s policies,and keep track oftheiradequacy.
• Follow up and summarize the daily work performance of subordinated employeesfollowingmanagement targets.
• Organize team andface-to-face monthly meetings with Game presenter sand/or Shufflers to provide clear and constructive feedback to discuss individual and team performances, actual information aboutthecompany,and future work plan.
• Motivate and inspire assigned
  
  Dealers and Shufflers to create an environment orientedtotrust, open communication, and cohesive, positive team effort.
• Take partinthenew employees’ training process and evaluate the need for new training for existing employees.
• Train Game presenters effectively use communication skills to improvethecustomer service level in the company.
• Summarize information and prepare daily reports and any other reports required bythecompany’s management.
• Act in a professional manner tomaintainan orderly,positive work atmosphere.
• Take initiative for improving operations and delivering general feedback from the operations staff, players, and licensees.
• Representthecompany’s management and their interests, considering confidentiality and diplomacy.
• Immediately report to the management of any significant or special incident that requires attention.
• Ensure game policies and proceduresareobservedandeffectivelyimplementchanges torules and procedures.
• Evaluate Dealer sand Shufflers 'performance andissue employee discipline as required .
• Performadditionalduties as instructed .

• High school diploma or equivalent.
• At least 1 year ofmanagementexperience.
• At least 1 year ofgaming-related experience.
• Basic computer skills,including MS Office Suite, familiarity with Excel.
• Good cooperation skills and able to deal with potential conflicts in diverse situations.
• Maintain a professional and clear communication with employees.
• Ability to teach and explainthecompany's policies and procedures.
• Be able to give constructive feedback and supervise teamwork.
• Strong multitasking and decision-making skills.
• High accuracy and strong attention to detail.
• Excellentverbalandwrittencommunicationskills.
• Must be able to obtain a Michigan Gaming Licenseanda West Virginia Casino Employee Registration.
• Must be able to work on a flexible schedule,such as holidays, overtime, and weekend availability
• Ability to work anoff shiftas assigned.
• To have excellent knowledge of all games provided by the company and be able to apply and explain strategies and rules employed in those games.

• Annual Salary - Starting at $60,000 - $70,000
• Quarterly Performance Bonus
• Vacation Days:12days
• Sick Time: 5 days
• Health Benefits:
  
  Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
• 401 (K)
  Eligible after 90 days of employment with up to 4% company match

If you require reasonable accommodation and/orassistanceduring the application and hiring process, please contact the Playtech-People & Culture Team  team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry,color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.