IGaming Floor Operations Supervisor

The Floor Operations Supervisor will be charged with the responsibility of ensuring operational excellence at all times.

The main responsibility of a floor operations supervisor is to give full consideration to GPs' needs, our company's goals, and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.

Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgment to make the right decision for the operation while always showing the highest level of character.

Responsibilities

• Manage, supervise, coach, motivate and build team spirit
• Present new ideas and policies to prospective teams
• Work within your own team/s to produce the required results and to meet Company targets
• Analyze employee data and performance
• Manage employee expectation and eventual requests
• Establish and maintain cross-departmental cooperation
• Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
• Handle disciplinary cases
• Manage projects and deadlines set by your direct managers
• Propose initiatives and ideas that will benefit the department
• Manage ad-hoc situations which may occur on a shift inappropriate manner
• Be stationed within the studio environment for 80% of your shift

Qualification Requirements and Competences

• Technically proficient in computer programs, especially Microsoft Office
• 3 months in Online Gaming role preferred but not required
• The ability to work flexible hours/shifts
• Managerial courage to lead and hold others accountable
• Prompt and organized

Must be able to obtain a Casino Employee Registration license through the NJ Division of Gaming Enforcement.

Working Conditions

This position requires one to have the ability to perform functions related to dealers and shufflers. Must be able to sit or stand for a long duration of time. Must be able to work with a laptop, computer, or other module to perform administrative duties. Must be able work any shift and be flexible to work any schedule on short notice.

• Competitive Compensation: $20 per hour as Floor Supervisor