Customer Care Operator - Borgata

Customer Care Operator - Borgata page is loaded## Customer Care Operator - Borgatalocations:
Property - Borgatatime type:
Full time posted on:
Posted Todayjob requisition :
270894

Atlantic City, New Jersey The SHOW comes alive at MGM Resorts International
** THE JOB:
** As a Customer Care Operator at Borgata, you will be the cornerstone of our guest experience, greeting each visitor with a warm smile and exceptional service. By taking the time to understand their unique stories and needs, you will take ownership of their experience, creating WOW moments and lasting memories that they will cherish long after their time with us.
** THE DAY-TO-DAY:
*** Answer inbound telephone calls where transactions range from call transfers and overhead paging to guest wake-up calls and message delivery
* Prepare and handle a high volume of repetitive customer interactions over the telephone in a fast-paced environment
* Provide customers with a clear picture of products and services, always leading the call without failing to listen to the voice of the customer
* Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated
* Provide important observations gathered from many customer interactions, offering suggestions to improve process, product or service offerings
** THE IDEAL CANDIDATE:
*** High School Diploma or GED Preferred
* 1+ Years of Customer service experience Preferred
* Experience handling customer calls in an inbound environment Preferred
** THE PERKS & BENEFITS:
*** Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
* Free parking on and off shift
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
* Wellness incentive programs to help you stay healthy physically and mentally
** VIEW

JOB DESCRIPTION:

**** Pay Rate:
** The rate for this role is:$15.49

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.

Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.  We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay committed to taking strong, principled stands on equality to better unify our world.  MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every…