Customer Service

Job Summary

As Customer Service Lead, you are responsible for providing an excellent customer experience to all customers in our two ATL locations. You will be trained to confidently carry out all Crew Outfitter policies, answer questions about our specialty products, and use the Point‑of‑Sale system. You will be cross‑trained for consistency so that no matter which team member is on the floor, our customers will always receive the same excellent attention and service.

Crew Outfitters, Inc. is an airline crew merchandise retail operation with multiple locations. Stores serve aviation professionals such as pilots, flight attendants, and ground crews with their uniform and travel and career needs. We feature products such as Luggage Works luggage, Travel Pro Luggage, aviation pilot headsets, Crew Outfitter brand uniforms, Nebo flashlights, and many items geared toward the career flight attendant and pilot.

This is a great job for the aviation enthusiast.

Work with our dynamic team in ATL that has been together for over 12 years. You will be working in the largest airport in the world, and when you are not there you will be in our newly renovated flagship location in Hapeville. Our company offers awesome benefits.

• Accrued vacation time
• Medical and dental benefits
• No late nights or Sunday work – business hours 8‑6
• 401 K

$15.00 - $16.50 per hour

• Provide uniform component fittings
• Provide detailed luggage information
• Provide basic headset knowledge
• Price and stock inventory
• Perform shipping and receiving duties as needed
• Other duties as directed

• 2 years customer service preferred
• Background check required to work within the ATL Hartsfield Airport
• Must be able to lift 30‑40 lbs

• Job type:
  Full‑time
• Shift: 8‑hour day shift (business hours 8‑6)
• Education:
  
  High school or equivalent (preferred)
• Experience:
  
  Customer Service – 2 years (preferred)