Tow Truck Driver

Overview

Drive Whip is a mobility provider in Washington, DC area, leasing/renting vehicles to Uber, Lyft and other rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for start‑up culture is a must.

Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.

We are seeking a skilled, reliable, and customer‑focused Tow Truck Driver to join our team. The ideal candidate will be responsible for safely operating a tow truck to provide towing, recovery, and roadside assistance services to stranded motorists, businesses, and law enforcement agencies. This role requires excellent driving skills, mechanical aptitude, strong problem‑solving abilities, and a commitment to delivering exceptional customer service.

• Vehicle Operation & Safety:
  • Operate various types of tow trucks (e.g., flatbed, wheel‑lift, heavy‑duty) safely and efficiently in diverse weather and traffic conditions.
  • Conduct pre‑trip and post‑trip inspections of the tow truck and equipment, ensuring all are in proper working order.
  • Adhere to all traffic laws, company policies, and safety regulations.
  • Secure vehicles properly for transport to prevent damage.
• Towing & Recovery:
  • Respond promptly to dispatch calls for breakdowns, accidents, impounds, repossessions, and other towing needs.
  • Assess the vehicle's condition and the towing situation to determine the safest and most effective recovery method.
  • Perform light mechanical repairs and basic roadside assistance (e.g., jump‑starts, tire changes, fuel delivery, lockouts) when required.
  • Utilize chains, winches, and other specialized equipment for vehicle recovery and loading.
• Customer Service:
  • Interact with customers in a professional, courteous, and empathetic manner, especially during stressful situations.
  • Clearly explain services, charges, and procedures to customers.
  • Ensure customer vehicles are handled with care and respect.
• Documentation & Communication:
  • Complete accurate paperwork, including service tickets, invoices, accident reports, and daily logs.
  • Communicate effectively with dispatch, customers, and law enforcement.
  • Utilize navigation and dispatching software/systems efficiently.
• Maintenance & Readiness:
  • Maintain the cleanliness and organization of the tow truck and equipment.
  • Report any equipment malfunctions or maintenance needs promptly.
  • Ensure all necessary tools and supplies are stocked and ready for use.

• High School Diploma or GED required.
• Valid Driver's License with a clean driving record is mandatory.
• For light‑duty, a standard driver's license may suffice, but verify state‑specific requirements.
• Minimum of 1–2 years of professional tow truck driving experience preferred.
• Entry‑level candidates with a strong mechanical aptitude and willingness to train are encouraged to apply.
• Ability to operate various types of tow trucks and towing equipment.
• Basic mechanical knowledge and ability to perform minor roadside repairs.
• Strong geographical knowledge of the Rockville area is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and make sound judgments under pressure.
• Must be able to work flexible hours, including nights and holidays, and be on‑call as needed.
• Ability to pass a background check and drug screening.

Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.

$20 - $28/hour; depending on experience.

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
• Ability to lift and…