Support Operations Coordinator

S.P. Richards Company

S.P. Richards is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity.

The company ensures that all applicants and employees are considered for hire, promotion and job status, without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, veteran status, disability, or any other characteristic protected by law.

Provide operational support to SP Richards distribution centers by serving as a central point of contact for inbound facility-related communications. Partner with distribution facilities, transportation providers, and internal teams to efficiently route requests, resolve issues, and support freight-related activities to ensure smooth daily operations.

Serve as the primary intake for inbound phone calls and emails related to distribution center operations, accurately documenting and routing requests to the appropriate teams.

Coordinate communication between distribution centers, transportation providers, and internal stakeholders to support timely issue resolution.

Facilitate freight claims for LTL damages, shortages, or missing freight and follow through to resolution.

Communicate with commercial carriers regarding trapped freight, reconsignment requests, delivery exceptions, and other transportation-related inquiries.

Track and follow up on freight-related issues to ensure closure and proper documentation.

Support distribution centers by responding to operational inquiries and escalating issues as needed.

Maintain accurate records and reporting related to freight claims, carrier communications, and operational exceptions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong computer skills; proficient with navigating multiple systems concurrently
• Excellent written and verbal communication skills
• Analytical mindset: must be able to gather, analyze, and drive insights from data
• Experience in wholesale distribution a plus

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Microsoft Word and Excel, E-mail

This job has no supervisory responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the environment is moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

The employee is occasionally required to lift up to 10 pounds. The vision requirements include: close vision, distance vision, peripheral vision and ability to adjust focus.

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