Expedited Svn-UsMovement Operations Associate; Field Support, Airport
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listing for:
tendersglobal
Full Time
position
Listed on 2026-01-13
Job specializations:
-
Transportation
Airport Staff & Aviation Operations
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Position: EXPEDITED SVN-US97-2025-017 Movement Operations Associate (Field Support, Airport)
JOB DESCRIPTION
Key Responsibilities
Undertake field support activities in an assigned area or areas primarily at the airport in Atlanta, GA, such as meeting and assisting group and individual arrivals of the beneficiaries at the airport, organizing transit and ground transportation, and completing administrative duties to ensure that the movement of beneficiaries under IOM are carried out in a safe, dignified, and humane manner. As required, monitor and guide teams of Movement
Operations Assistants in completing field support activities.Meet the beneficiaries at the arrival gate and physically assist them with all aspects of arrival procedures at the POE airport. Duties include providing custodial care of travel documentation; verifying identities and documentation in the travel bag; assisting with airport formalities, including check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and individuals with domestic flight connections to their gates;
visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending update notifications via IOM proprietary tools and systems. This often requires meeting the beneficiaries at the arrival gate and walking with them through to the baggage claim area; assisting them with collecting check-in luggage at the baggage claim area; and carrying them to the onward transportation check-in point.Communicate with airlines, CBP and other vendors as needed and resolve issues as they arise in coordination with the supervisor.Prepare and complete required paperwork in relation to domestic transportation and post-arrival formalities at the POE. Duties include but not limited to assist with the preparation of flight packages, domestic bookings sheets, lanyards, promissory notes; mail travel packets after CBP processing; and undertake quality assurance checks of POE-relevant data as directed by supervisors; monitor and guide other staff as they undertake administrative duties.Accompany medical cases requiring immediate assistance to the hospital and remain with them as requested by POE management, ensuring all necessary hospitalization documentation is completed and submitted to the supervisors.As required, provide assistance at hotels for individuals in transit, particularly the vulnerable people, including for extended periods of up to 12 hours, during overnight periods and exceptionally on weekends; ensuring the needs of the individuals are met throughout their hotel stay. Promptly communicate with hotel representatives and POE supervisors if issues arise.As required, provide interpretation assistance for arriving migrants, including during their immigration and customs procedures, transfer to a domestic flight or ground transportation, transportation to a hotel or final destination.As required, certify, update and validate domestic bookings and air tickets information in IOM systems. Undertake quality assurance checks of relevant data and report any discrepancies for coordination with IOM Washington DC; and, as needed, train other staff to efficiently and effectively assist with air ticket validation procedures and quality assurance checks.Where needed, support provision of training relating to day-to-day operations for new team members to efficiently and effectively perform their duties.Prepare incident reports, such as lost luggage claims, and lodge them through relevant online system in accordance with the reporting procedures and provide necessary follow up.Provide regular feedback on work being accomplished to the supervisors and keep them immediately informed of any issues requiring their attention.Demonstrate a solid understanding of the USRAP, Standard Operating Procedures (SOPs) and IOM proprietary systems and tools, as well as the ability to remain professional, impartial and unbiased during all interactions with beneficiaries and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).Undertake duty travel as needed to participate in POE-related meetings or training sessions, or to escort individuals transiting to their final destination.Maintain and ensure the confidentiality and integrity of all USRAP-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert management of any non-compliance to SOPs or codes of conduct by staff members or partners.Perform such other duties as may be assigned.* This position entails physical duties including standing, walking, bending, lifting, pushing, and pulling. Candidates must possess the physical capability to fulfil these tasks effectively and safely. The ability to meet these requirements is essential for successful performance in this role.
Required Qualifications
Required Qualifications and Experience
EDUCATION
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
