Account Representative - Air Import

Primary Duties

• Handle shipments and ensure profitability
• Establish task priorities, scheduling and tracking work assignments
• Coordinate shipping details with origin agent
• Track and trace incoming shipments with airlines, steam ship lines and other NVOCC carriers and ensure customers are informed of each milestone
• Billing on time, zero demurrage mindset, detention, exam fees, etc.
• Work directly with carriers to coordinate and follow up incoming shipments
• Negotiate pricing with Ocean/Agent/Ground Carrier/Steamship/Airlines
• Provide effective and accurate instructions to transportation carriers according to company's shipping guidelines
• Convert and verify shipment weight and volume
• Calculate rates and price conversions; profit and loss analysis
• Maintain communication with customers, carriers and vendors
• Coordinate pick-ups and invoice files
• Assist customers with question complaints, requests, tracking and tracing
• Process, arrange and coordinate cargo bookings with customer and overseas agents
• Handles accounting processes accurately and in a timely manner.
• Open files in Cargowise system generating invoice to the brokerage team or outside broker

• As required and assigned

• Minimum 3 years experience in importation of goods or an equivalent combination of both education and experience.
• Knowledge of Government Agency requirements
• Knowledge of the movement of freight via air and/or ocean
• PC literate with experience with Microsoft Outlook, Work, Access and Excel

• Ability to read and interpret documents
• Excellent verbal and written communication skills required
• Ability to multi task
• Mathematical skills essential to ensure accuracy in pricing

While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.

1. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

2. Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.