Coordinator, North American Operations; Hrly

Coordinator, North American Operations (Hrly)

Join to apply for the Coordinator, North American Operations (Hrly) role at Estes Forwarding Worldwide
.

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines, EFW benefits from a robust transportation network. The company has received industry awards including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year and is recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The Coordinator, North American Operations reports directly to the Leader, North American Operations. The coordinator is responsible for evaluating pricing and transportation options to provide exceptional customer service while supporting the North American Operations Department and its domestic clients.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Use company training and experience through a network of internal and external transportation suppliers to determine the most efficient, cost-effective, and time-sensitive process for providing requested Estes Forwarding services.
• Conduct work for EFW and its clients, evaluating multiple options regarding transportation; pricing, timing, availability, volume, and other factors with frequent direction from management when appropriate. Interpret and implement standardized management policies and operate company practices when arranging transportation with vendors and clients.
• Serve as the front-line communicator for customer and vendor disputes. Handle complaints and resolve them using exceptional customer service to preserve customer satisfaction, vendor relationships, and company reputation. Use discretion when determining situations that need escalation to management.
• Effectively manage multiple tasks and work under pressure to meet deadlines.
• Proactively identify shipments at risk of service failure and take control of shipments to ensure on-time delivery.
• Develop and maintain a positive working relationship with service providers.
• Work flexible hours and various shifts.
• Research all possible routings via airlines, line-haul, pick-up/delivery, scheduling, and geographic servicing. Utilize the most efficient and cost-effective routes.
• Document all shipments with detailed trace notes and accurate data entry. Complete additional shipping documents as required. Thoroughly document all information for every shipment, including special customer requests, documentation of agent specials, assignment of special authorization numbers, ship tracing information, and OS&D information. Maintain appropriate TSA and DOT documentation, including documents for the movement of Dangerous Goods.
• Maintain on-time service integrity with a goal of 100% on time. Continually monitor and update shipments as defined by EFW Forwarding Services management policies.
• Be available for a 24‑hour on-call rotation when requested by management.
• Communicate promptly and effectively any issues that place shipments in jeopardy with internal customers, external customers, and service providers. Escalate issues to management when appropriate.
• Per company policy, ensure 100% compliance with all TSA regulations regarding the Indirect Air Carrier Standard Security Program and Shipper’s Security Endorsements.
• Utilize current and developing internet tracking applications to effectively update, communicate, and monitor shipment status.
• Comply with company C‑TPAT and TSA security procedures.
• Perform other duties as assigned.

Skills and Abilities:

• Intermediate…