Supervisor - ACS Operations - ATL

Supervisor - ACS Operations - ATL

We’re looking for a dedicated Operations Supervisor to lead and coordinate operational functions at our Atlanta station. The role requires strong communication, team leadership, and a commitment to safe and on‑time performance.

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. Every member of Team Frontier plays a vital role in bringing this vision to life. Our business model allows travelers to take advantage of our fast‑growing route network and bundled pricing options, empowering them to personalize their travel experience while saving money.

Low Fares Done Right is our mission, and we strive to bring it to life every day. We deliver affordable prices while making travel friendly and easy. We prioritize efficiency, smart decision‑making, innovation, and a down‑to‑earth approach that showcases Rocky Mountain Hospitality.

• Flight benefits for you and your family
• Buddy passes for your friends
• Discounts on hotels, car rentals, cruises, vacation packages and over 2,000 other vendors
• Discounts on cell phone plans, movie tickets, restaurants, luggage, and more
• Business casual environment, "Dress for your Day" policy
• Flexible work schedules supporting work/life balance
• Competitive base salary, short‑term and long‑term incentives, paid holidays, 401(k), vacation/sick time, and medical/dental/vision coverage
• HOPE League—a Frontier non‑profit giving employees aid during catastrophic hardship

The Operations Supervisor is responsible for primary planning, organizing, coordinating, and communicating operational functions in station/Focus City operations, and serves as the liaison to critical operational departments, both internally and externally, who support the consistent delivery of safe and on‑time performance.

• Communicate all operational information to SOC, flight crews, ground crews, line maintenance, emergency response, and contract services via ground, ACARS, and ARINC radios
• Coordinate and communicate gate assignments, aircraft towing/movements/parking, and aircraft swaps
• Perform daily audits of flight paperwork
• Plan and communicate cargo and baggage movement and loading to Load Masters and ramp teams
• Communicate passenger capacity or aircraft seating restrictions to Customer Service Agents and station management
• Ensure compliance with FAA, CBP, TSA, USDA, and local airport regulations, communicate concerns to local station management
• Transmit timely and accurate flight information and status to all stakeholders
• Update baggage and cargo load statistics via SOWeb and other operations platforms
• Monitor weather and plan disruption plans, communicate to stakeholders
• Complete daily reporting of delay codes and explanations
• Compile and distribute flight paperwork to Load Masters as needed
• Develop and maintain professional relationships with all departments internally and with external contractors
• Monitor Load Master performance and report concerns
• Perform other job‑related duties as assigned

• Field all incoming phone calls
• Identify operational improvement opportunities and communicate them to management

• Valid driver’s license
• Pass a comprehensive 10‑year background check
• Proficient in PC and MS Office (Teams, Excel, PowerPoint, Word), Prodigiq, Aerobahn, Gate Manager, and related systems
• 3–5 years of airline experience
• 1–2 years of airport operations experience

• Basic knowledge of ramp, load planning, aircraft movement, and customer service policies
• Ability to read and understand weather reports, flight releases, and flight plans
• Basic math, reading, writing, and presentation skills
• Familiarity with airline/airport operations
• Prioritization of multiple tasks in a stressful environment
• Effective, calm, professional communication

• Air/Ground and Ground/Ground radios
• Telephones
• Computer PC
• FIDS system

• Primarily indoors
• Varied schedule including weekends, evenings, and holidays
• Periodic elevated noise levels
• High‑stress environment

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