Director Engineering; Mobile Platform

Key Areas of Responsibility

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast‑paced environment, a client‑first mindset, and a commitment to delivering consistent, reliable results as part of a performance‑driven, values‑led team.

With team members around the world, Candescent is an equal opportunity employer.

You thrive in environments where the platform is the product where reliability, developer experience, and extensibility are core features. You’re comfortable navigating build‑vs‑buy decisions, managing technical debt alongside new capabilities, and communicating tradeoffs clearly to executive leadership.

Candescent is seeking a Director of Engineering, Mobile Platform to lead the evolution of the application foundation that powers our consumer digital banking experience today and will expand into business and commercial banking. This is not a narrow mobile role: you will own the cross‑cutting platform layer that underpins both mobile and web applications.

You will guide the architecture, reliability, and developer experience for the application foundation covering instrumentation, authentication, observability, error handling, logging, telemetry, and plugin infrastructure that product teams rely on to build and ship features.

• Design and evolve extensibility surfaces including public/internal APIs, event‑driven interfaces, webhooks, and plugin endpoints that enable integrations and custom applications.
• Develop resilient, production‑grade services using modern service frameworks and proven reliability patterns (e.g., retries, circuit breaking, graceful degradation).
• Own the full API lifecycle: requirements, design, implementation, versioning, backward compatibility, and deprecation strategy.
• Lead gateway engineering: authentication/authorization policies, rate limiting, traffic shaping, caching, and progressive deployment strategies.

• Define and enforce performance and reliability standards across services and APIs, including latency, throughput, error budgets, and SLA/SLO adherence.
• Integrate performance and reliability testing into CI/CD workflows.
• Establish comprehensive observability practices: structured logging, metrics, distributed tracing, and real‑time monitoring.
• Drive proactive incident prevention and root‑cause analysis through data and instrumentation.

• Own instrumentation, error handling, logging, and telemetry across mobile and web surfaces.
• Lead the evolution of authentication and identity frameworks supporting consumer, business, and future commercial banking users.
• Build and maintain the observability stack and performance analytics for the application layer.
• Develop plugin architecture and scaffolding that enables product teams to build independently and ship faster.
• Deliver high‑quality developer documentation, API collections, sandbox environments, and SDKs that reduce time‑to‑first‑call.

• Define the platform strategy as Candescent expands from consumer into business and commercial banking.
• Ensure the application foundation supports both native mobile and web delivery models.
• Partner with Product, Design, and peer engineering leaders to define the technical roadmap and API contracts.
• Lead the transition from monolithic patterns to modular, plugin‑driven architecture.

• Lead team and engineering managers and their teams across North America, India, and Serbia. Team size 50-70 employees.
• Scale the organization while maintaining velocity, quality, and a strong engineering culture.
• Establish engineering standards, development workflows, and delivery cadences…