Software Development Engineer, AI

Overview

Software Development Engineer, AI at Delta Air Lines. This role focuses on integrating artificial intelligence capabilities into existing applications and driving cloud-first, agile development practices.

• Analyze the business problem and understand potential value.
• Design, build, and deploy chatbot applications.
• Create conversation flows and decision trees to ensure efficient, user-centric chatbot dialogues.
• Design, test and develop efficient and effective software with an emphasis on AWS architecture components.
• Implement clean coding practices, test scripts, and infrastructure-as-code pipelines with Java/Python/Node.js.
• Actively contribute to the betterment of the team – don’t settle. Recommend process and coding improvements.
• Ensure continued functionality of a program during maintenance and testing of software.
• Create diagrams, videos, and documents to communicate coding and design details.
• Document each aspect of a system or application as a reference for future upgrades and maintenance.
• Mentor team members and help the team overcome technical challenges.
• Pay close attention to cost components and drive processes for efficiency.
• Capture rich supporting data for measurement and investigation.

• 5+ years’ experience in Java Full-stack, Python, and Node.js.
• Experience with AWS serverless application design, development and support including Dynamo, Event Bridge, S3, Lambda Layers, SQS/SNS, Step Functions.
• Knowledge of Agile Methodologies; practical application is highly preferred.
• Experience with software architectural patterns including AWS components.
• Experience in development and testing (BDD, TDD, Automation, Agile, and Dev Ops).
• Be self-driven and understand the business problem you are solving.
• Experience with Containers, Kubernetes, Red Hat Open Shift, Devops, Jenkins, Nexus, Github, or related technologies.
• Communicate effectively with team, business partners, and leaders; be flexible and embrace challenges outside of your comfort zone.
• Effectively analyze tradeoffs between usability and performance needs; maintain pace and meet deadlines.
• Aid and support other team members when required, including troubleshooting and maintenance of production systems/applications.
• 24/7 on-call support rotation is a component of this role.
• Comply with safety and security of self, others, and personal data; embrace diverse people and styles.
• Possess a high school diploma, GED, or high school equivalency; be at least 18 years of age with authorization to work in the United States.

• Experience with Claude and comparable models.
• Experience with AWS resources like Lex Gen AI V2, AWS Connect, App Sync, API Gateway; AWS Certification is a plus.
• Developed machine learning models and AI solutions.
• Experience with R and AI frameworks such as Tensor Flow or PyTorch.
• Experience building software within the airline industry is a plus.

• Competitive salary, profit sharing program, and performance incentives.
• 401(k) with generous company contributions.
• Paid vacation and personal time; paid holidays; parental leave benefits.
• Comprehensive health benefits and wellbeing programs.
• Flight privileges for employees and eligible family members.
• Career development programs and opportunities for community service and sustainability initiatives.

Note:

This posting contains standard job description language and does not constitute a contract of employment.