Senior Systems Engineer

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them.

NiICE is seeking a Senior Systems Engineer to join our R&D team building advanced CX Data Analytics software. This role blends automation engineering, systems analysis, and validation expertise to ensure robust, reliable releases. You will oversee the administration and automation of CI/CD integration environments, optimize QA processes, and drive best practices across teams. Ideal candidates bring strong analytical skills, hands‑on software development experience, and a proactive, solution‑oriented mindset.

You will own a complex CI/CD ‘live’ testing environment that serves as the final quality gate before software is released by R&D. This is not a traditional environment administration role—you must deeply understand our software design, its functionality, and how customers use it. You will collaborate closely with QA leads and engineers to ensure alpha builds are properly deployed and test plans are thoroughly vetted and executed.

In addition, you’ll be expected to read and write code, develop automation and monitoring solutions, and provide actionable feedback to improve both the product and the environment.

• Own and manage a complex CI/CD ‘live’ testing environment that serves as the last layer of quality before release.
• Ensure proper deployment of alpha builds in collaboration with QA leads and engineers.
• Vet and execute comprehensive test plans to validate software functionality and reliability.
• Understand software design and customer use cases to align validation efforts with real‑world scenarios.
• Develop automation scripts and monitoring tools to streamline testing and improve system performance.
• Read and interpret code to identify issues and contribute to automation solutions.
• Provide actionable feedback to enhance product quality and optimize development processes.
• Collaborate across teams (QA, R&D, and others) to resolve technical challenges and improve workflows.
• Drive continuous improvement in validation practices, tools, and methodologies.

• Minimum of 10 years as an enterprise software developer in any language.
• Strong troubleshooting and analytical skills with the ability to work independently.
• Proficiency in scripting languages (Power Shell, Windows batch, Python, VBScript).
• Excellent verbal and written communication skills.
• Ability to collaborate effectively across teams.
• Experience with SQL Server and writing SQL.

• Prior recognition as a top performer in previous roles.
• Experience with Jenkins and CI/CD pipelines.
• Experience writing automation and using AI in software development.
• Experience with Elastic Search.
• Experience with Confluence, JIRA, and Atlassian tools.

Education:

Bachelor’s degree in Computer Science or Engineering (or equivalent experience).

NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors more than 3 billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.