Child Support Services Agent

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS), the Division of Child Support Services (DCSS) is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children.

DCSS also administers several outreach programs, including but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Child Support Services Agent 4 is seeking candidates for the position of Child Support Services Agent
4. This position is based at the DCSS office located in Atlanta, Fulton County, GA.

Pay Grade: H

Under limited supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Serves as lead Agent.

• Review and process all childsupport applications and payments
• Educate customers on child support processes, outreach programs, and self-service options
• Paternity Testing
• Settlement negotiations for support order amounts, administrative actions, and pending legal actions
• Resolve basic financial inquiries anderrors
• Initiate review and modificationrequests
• Resolved disputes and enforcement actions to avoid court intervention
• Displays excellent verbal, written, presentation, and interpersonal communication skills required in working with customers and coworkers
• Ability to effectively communicate information with data clearly and concisely
• Proven experience in the use of negotiation skills to influence others and conflict resolution
• Ability to remain calm and courteous under pressure
• Exceptional organizational skills with the ability to adapt to changing assignments and attention to detail
• Evidence of exceptional critical thinking skills, good judgment, and decision-makingabilities
• Excellent time management skills and ability to multitask and prioritize work

• High school diploma or GED AND four (4) years of direct job-related experience;

OR

• One (1) year of experience at the lower level Child Support Svcs Agent 3 (SST
  062) or position equivalent.