Child Support Services Agent

Stronger Families for a Stronger Georgia

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

The Georgia Department of Human Services (DHS), the Division of Child Support Services (DCSS) is the division within DHS that enhances the well‑being of children by locating non‑custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self‑sufficiency while reducing the public responsibility for providing financial and medical support to children.

DCSS also administers several outreach programs, including but not limited to Fatherhood, Prison Re‑Entry, and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non‑custodial parental involvement in the child's life.

This position is based at the DCSS office located in Griffin, Spalding County, GA.

Pay Grade: F

Under general supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations.

• Establish child support obligations and ensure that such obligations are met.
• Communicates with clients and other constituents via telephone, email, correspondence, and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by the supervisor.

• High school diploma/GED and two (2) years of direct job‑related experience.
• OR one (1) year of experience at the lower‑level Child Support Services Agent 1 (SST
  060) or position equivalent.

For more detailed information about the Georgia Department Human Services: (Use the "Apply for this Job" box below)./

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hr helpline.gov. The candidate selected for this position may be subject to pre‑employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

• Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
• Health Benefits:
  
  1‑800‑610‑1863 State Health Benefit Plan.
• Flexible Benefits: 1‑877‑342‑7339 GA Breeze Portal.
• Retirement:
  State employees participate in the Employee's Retirement System; contributions are based on a percentage of salary and service date entry. ERS Website: 1‑800‑805‑4609.
• Deferred Compensation:
  Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
• Peach State Reserves: 1‑877‑342‑7339 ERS / Peach State Reserves.
• Credit Union:
  Employees are eligible to become members of the Atlanta Postal Credit Union and Georgia United Credit Union.

Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.