Adult Protective Services Case Manager ; Investigator

Position Overview

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. The mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect vulnerable children and adults.

Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan, 457 plan, 13 paid holidays, vacation and sick leave, medical, dental, vision, long/short‑term care, life insurance, employee discount programs, and telework opportunities depending upon the position.

This position is located in Marietta, Cobb County, Georgia, and will provide coverage for Cherokee County. Travel between the two counties will be required.

Under general supervision, provides personal support services and crisis intervention to clients, may serve as case managers, evaluate, investigate, and resolve complaints, and act as a liaison between client and service providers.

• Performs initial investigations of protective service reports for cases meeting APS criteria and determines appropriateness of intervention within a standard of promptness.
• Evaluates the level of risk to clients and takes appropriate action to ensure safety.
• Provides follow‑up, consultation, and other applicable resources to stabilize situations and prevent further recurrence of abuse, neglect, or exploitation.
• Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.
• Maintains required documentation and completes reports within standards of promptness.
• Maintains knowledge of current policies, laws, trends, and developments in the field by attending training sessions and meetings.
• Performs other professional responsibilities as assigned.

• Provides services and information to and honors all of the State’s commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player within and across departments.
• Treats others with dignity and respect, maintains a friendly demeanor, and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals.
• Complies with quality standards and meets deadlines.
• Maintains focus on agency and State goals.
• Displays honesty, accountability, and a strong commitment to public duty and presents oneself as a credible representative of the agency and State to maintain public trust.
• Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.
• Has excellent oral, written, presentation, and interpersonal communication skills.

• Bachelor’s Degree from an accredited college or university.
• One (1) year of experience at the lower level Adult Protective Services Case Manager 1 or equivalent position.

• Experience working with specific issues facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled.
• Bachelor’s degree in a Human Services program.
• Possession of a valid driver’s license and consistent access to a vehicle for required work‑related activities.

For more detailed information about the Georgia Department of Human Services, visit (Use the "Apply for this Job" box below)..

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer.

If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to the HR Helpline.

The selected candidate may be subject to pre‑employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

To apply, follow the instructions on the Georgia Department of Human Services website. Due to the volume of applications received, only qualified applicants will be considered. Selected applicants will be contacted for next steps.