Adult Protective Services Case Manager ; Investigator

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self‑sufficiency, independence, and protect Georgia's vulnerable children and adults.

Enjoy a generous benefits package that includes flex work schedule, training opportunities, retirement plan, 401(k), 457, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short‑term care, life insurance, employee discounts, and telework opportunities where applicable.

The Georgia Department of Human Services, Division of Aging Services, Adult Protective Services (APS) is seeking candidates for the position of Adult Protective Services Case Manager 2 located in Augusta, Richmond County, Georgia, primarily covering Burke, Jenkins, and Screven Counties.

Under general supervision, provides personal support services and crisis intervention to clients. May serve as case manager and evaluate, investigate, and resolve complaints. Acts as liaison between client and service providers.

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• Performs initial investigations of protective service reports for cases meeting APS criteria and determines appropriateness of intervention within a standard of promptness.
• Evaluates the level of risk to clients and takes appropriate action to ensure safety.
• Provides follow‑up, consultations and other resources to stabilize situation to prevent recurrence of abuse, neglect or exploitation.
• Initiates the legal process for guardianship as a last resort for protection of incapacitated adults.
• Maintains required documentation and completes reports within standards of promptness.
• Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.
• Performs other professional responsibilities as assigned.

• Provides services and honors all of the State’s commitments to internal and external customers with helpful, courteous, accessible, responsive, and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player within and across departments to achieve shared goals.
• Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals.
• Complies with quality standards and meets deadlines.
• Maintains focus on agency and State goals.
• Displays honesty, accountability and a strong commitment to public duty and presents oneself as a credible representative of the agency and State to maintain public trust.
• Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.
• Has excellent oral, written, presentation and interpersonal communication skills.

• Bachelor's Degree in a related field from an accredited college or university.
• or One (1) year of experience at the lower level Adult Protective Services Case Manager 1 or equivalent position.

• Experience working with a specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled.
• Bachelor’s degree in a Human Services program.
• Possession of a valid driver’s license and consistent access to a vehicle for required work‑related activities.

Note:

An equivalent combination of education and job‑specific experience that provides the knowledge, experience, and competencies required to perform the job at the level listed may be substituted on a year‑over‑year basis.

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer.

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