Adult Protective Services Case Manager ; Investigator

Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

The Office of Human Resources (OHR), Division of Aging Services (DAS) – Adult Protective Services (APS) is seeking an Adult Protective Services Case Manager
2. This position is located in Lawrenceville, Gwinnett County, Georgia.

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• Performs initial investigations of protective service reports for cases meeting Adult Protective Services (APS) criteria and determines appropriateness of intervention within a standard of promptness.
• Evaluates the level of risk to clients and takes appropriate action to ensure safety.
• Provides follow‑up, consultations and other applicable resources to stabilize situations and prevent further recurrence of abuse, neglect, or exploitation.
• Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.
• Maintains required documentation and completes reports within standards of promptness.
• Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.
• Performs other professional responsibilities as assigned.

• Provides services and information to honor all of the State’s commitments to internal and external customers by delivering helpful, courteous, accessible, responsive, and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player within and across departments to achieve shared goals.
• Treats others with dignity and respect, maintains a friendly demeanor, and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals.
• Complies with quality standards and meets deadlines.
• Maintains focus on agency and State goals.
• Displays honesty, accountability, and a strong commitment to public duty, presenting oneself as a credible representative of the agency and State to maintain public trust.
• Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.
• Has excellent oral, written, presentation, and interpersonal communication skills.

• Bachelor’s Degree from an accredited college or university.
• OR one (1) year of experience at the lower level Adult Protective Services Case Manager 1 or a position equivalent.

• Experience working with specific issues facing client populations such as family violence, crisis intervention, substance abuse, or services to the elderly or disabled.
• Bachelor’s degree in a Human Services program.
• Possession of a valid driver’s license and consistent access to a vehicle for required work‑related activities.

• Flexible work schedule and telework opportunities.
• Generous benefits package: medical, dental, vision, long and short‑term care, life insurance, employee discount programs.
• Employee retirement plan, 401(k) plan, and 457 plan.
• 13 paid holidays, vacation and sick leave.
• Unique training opportunities.

DHS is an Equal Opportunity Employer. If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HR Helpline.

The candidate selected for this position may be subject to pre‑employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. This position is subject to close at any time once a satisfactory applicant pool has been identified.