Care Experience Specialist

Why Join Grace at Home?

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes.

By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

As part of the team, you’ll help bridge the human and medical sides of care. You will listen, connect, and elevate stories that matter, helping Family Members feel supported on their journey. This role combines the community-rooted presence of outreach specialists with the wraparound support of care guides.

• Engage Family Members where they live, worship, and gather (homes, porches, churches, senior centers, neighborhood stores).
• Conduct in-person and phone outreach with high-risk, rising-risk, or newly discharged Family Members.
• Build trust through consistent presence and culturally aligned, empathetic communication.
• Surface and help address barriers to care such as food insecurity, transportation, housing, directly or through referral.
• Assist Family Members with paperwork for social services and basic support needs.
• Support in-home technology setup (e.g., blood pressure cuff, stethoscope) to enable virtual visits and connect Family Members with the broader care team.
• Provide warm handoffs and referrals to care team members and trusted partners and follow up to ensure needs are met.
• Serve as a consistent point of contact, adjusting outreach frequency (including in-home visits) based on Family Member needs.
• Collaborate with nurses, social workers, and other team members during case huddles and planning sessions.
• Refer Family Members to the interdisciplinary care team for additional support with medical and behavioral support services and attend visits where appropriate to support building trust.
• Document interactions, insights, and emerging needs in CINQIQ and track trust/engagement levels.
• Represent CINQCARE at community events and maintain a local map of trusted people and places.

• Associate degree or a combination of education and experience required; B.S. or B.A. preferred.
• 1–3 years of experience in community-based outreach, health education, or related work.
• Valid driver's license and reliable transportation.
• Background check and training required prior to field deployment.
• Bilingual or multilingual (e.g., Spanish, Haitian Creole, Russian) is a plus.

• A strong listener and natural connector who earns trust through presence and respect.
• Deeply committed to helping people live healthier, more stable lives.
• Experienced in community outreach, canvassing, peer support, or public health.
• Culturally aware, community-centered, and respectful of each Family Member’s lived experience.
• Comfortable working across diverse neighborhoods and entering homes with care and discretion.
• Tech-comfortable, able to use digital forms, CRM tools, and attend virtual meetings.

At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans:
  Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision:
  Flexible plans with in-network savings.
• Paid Time Off:
  Generous PTO, holidays, and wellness time.
• Extras:
  Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.

This position requires conducting field-based, door-to-door outreach in diverse community…