Adult Protective Services Case Manager ; Investigator Lead

Overview

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS), Division of Aging Services (DAS) - Adult Protective Services (APS), is seeking candidates for the position of Adult Protective Services Case Manager 3 - (Investigator Lead). This position is located in Cleveland, White County, Georgia and will cover the additional counties of Banks, Franklin, Hall, Hart, & Stephens.

Travel throughout these counties is required as part of this position.

JOIN OUR TEAM!!!

Pay Grade: K

Under broad supervision, performs initial investigations of reports of abuse/neglect or exploitation for cases meeting APS criteria and determines appropriate interventions within a standard of promptness. May serve as a Lead Worker.

• Performs initial investigations of protective service reports for cases meeting APS criteria and determines appropriateness of interventions within a standard of promptness.
• Evaluates the level of risk to clients and takes appropriate action to ensure safety.
• Provides follow-up, consultations and other applicable resources to stabilize situation to prevent further recurrence of abuse/neglect/exploitation.
• Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.
• Maintains required documentation and completes reports within standards of promptness.
• Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.
• Performs other professional responsibilities as assigned.

In addition to the duties above, the APS Investigator - Lead Worker will:

• A. Performs administrative duties for the Regional Supervisor(s):
  • Provides consultation on cases and assists staff in resolving problems encountered in work assignments and provides needed assistance with decision making and policy questions/clarifications.
  • Performs a minimum of three peer reviews each quarter for quality assurance and provides input into the training needs for the Region based on review findings.
  • Ensures that necessary job-related instruction is provided to staff, including additional mentoring as needed.
  • Participates in interview process for vacant positions as needed.
  • Monitors workers’ adherence to established office policies and practices.
  • Informs District Manager immediately of problem cases or any situation that may require a higher level of attention.
  • Provides on-the-job training to staff and serves as a mentor to fellow workers.
• B. In the absence of the Supervisor, plans and organizes the unit’s work to meet the organization’s objectives:
  • Delegates and/or assigns and prioritizes work in keeping with employee skill levels, workloads, and coverage areas.
  • Approves leave for other workers, in consultation with District Manager.
  • Communicates organization’s goals and objectives to staff.
  • Monitors progress and productivity of assigned staff.
  • Evaluates programs, procedures, and processes on an interim basis, as designated by the supervisor.
  • Addresses or resolves problems between clients and staff.
• C. Serves as the primary Community Outreach/Education liaison for the unit:
  • Makes presentations upon request on Adult Protective Services to community groups or individuals to raise public awareness and support.
  • Represents the APS unit on multi-disciplinary teams and other community groups, and acts as the unit liaison for DAS Forensic Unit’s ACT…