Financial Counselor - Financial Counseling - FTE

Job Summary

The Financial Counselor's essential duties consist of conducting comprehensive patient interviews while adhering to the Financial Assistance Program standards. Verifies the potential of third party coverage, determines if patients meet criteria for third party assistance programs and completes applications as appropriate. Complies with third party payer standards related to obtaining authorizations/ precertifications. Accurately enters patient information into the enterprise hospital information system, i.e., Epic.

Complies with regulatory compliance standards by explaining various documents and obtaining signatures.

• Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well‑being and satisfaction of patients and their families.
• Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high‑quality outcomes.
• Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

• Health & Wellness:
  Medical, dental, vision, and prescription drug coverage.
• Financial Security:
  Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance:
  Paid time off, holidays, and family leave benefits.
• Career Growth:
  Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support:
  Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work, we make an impact.

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.

Entry level

Full-time

Finance and Sales

Hospitals and Health Care

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