Field Tool Technician – Southeast- Atlanta​/Charlotte

Position: Field Tool Technician– Southeast
- Atlanta/Charlotte

Location: Application Engineering

Reports to: Group Leader, Tool Application Engineering

Victaulic is a global leader in mechanical pipe joining innovations and is the world’s leading producer of mechanical pipe joining solutions. The company has 15 manufacturing facilities and 28 branches worldwide with 6,000 employees who speak 43 languages across the globe. With over 4000 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection.

Since the 1950’s Victaulic has been providing ground‑breaking fire protection products and system solutions for challenges faced by engineers, contractors, property managers and fire marshals. Victaulic is a leading fire protection manufacturer of innovative fire products and fire‑fighting systems including fire sprinklers, fire extinguishing and fire suppression systems, pipe couplings and fittings, and flow control valves. These products are used in commercial, infrastructure and industrial applications to protect people and property.

The Victaulic tool team is searching for a Field Tool Technician to join our Application Engineering organization. This is an excellent opportunity to contribute your technical knowledge, communication, and problem‑solving skills to provide on‑site tool support, maintenance and consulting services at customer facilities across various locations.

The expectation for this position is that the candidate has working knowledge of tool maintenance, repair procedures, and customer service operations. The successful candidate will be exposed to company processes, products, and industry standards and codes. This role requires up to 80% travel to customer sites across the Southeast states (FL, GA, AL, TN, SC, NC, etc).

• Train customer personnel on proper tool operation, maintenance procedures, and safety protocols
• Independently coordinate and schedule customer visits based on availability and customer requirements
  • Maintain relationships with independent customers supported
• Provide onsite consulting services to the customer regarding tool operation and shop setup to maximize productivity of tool
• Provide on‑site tool support and maintenance services at customer facilities by
  • Learning and understanding the company's line of tools, equipment, and specialized instruments used at customer locations
• Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtime
• Respond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilities
• Perform on‑site calibration, testing, and commissioning of newly installed tools and equipment at customer locations
• Conduct warranty evaluations and repairs of company tools and equipment at customer sites, ensuring minimal disruption to customer operations
• Maintain customer tool inventories and service records; prepare detailed service reports and recommendations for customers
• Maintain professional customer relationships and provide technical consultation on tool applications and best practices
• Follow all company safety requirements, procedures, and participate in safety reviews