Security Officer Crowne Plaza Atlanta Perimeter at Ravinia

Security Officer (FT) - Crowne Plaza Atlanta Perimeter at Ravinia

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: United States, Georgia, Atlanta

Hotel: Atlanta Perimeter at Ravinia (ATLCP), 4355 Ashford Dunwoody Rd NE, 30346

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets.

• Perform daily inspections and ensure compliance with hotel security and safety requirements to protect hotel property, employees and guests against theft, crime, threats and hazards. This may include, but is not limited to:
• patrol and inspect assigned areas including all public areas of the property (meetings rooms, entrances, outside building and grounds); monitor surveillance cameras; check for unauthorized persons or vehicles; coordinate towing; address unlocked doors; address fire and safety hazards; document all actions
• maintain security procedures and audit/department logs (lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests)
• ensure all guest-room doors are secured and assist guests with room access and moving/removing guest possessions or inventory if required
• escort staff and guests to cars if requested
• inspect purses, packages or bags of employees as designated by management and verify employee identification and accuracy of employee time cards as they arrive/leave the property
• investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize loss or litigation against the hotel. Investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May administer CPR on guest or staff member in accordance with guidelines and communicate specified information to EMS/medical personnel as required.
  
  Complete documented reports in accordance with company and hotel policies and procedures.
• assist in training/educating employees on current safety and security issues to ensure compliance with all company loss‑control policies and current security and safety regulations; inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets; schedule preventative maintenance and repairs to security equipment or unsurservice to ensure equipment is prepared and operational for the following day’s work
• record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal Department, Corporate Claims Management Department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the company
• respond in a courteous and prompt manner to all guest‑related incidents, questions, complaints and/or requests to ensure strong guest satisfaction
• promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff;
  Corporate Hotel Management Group and Corporate Risk Management and Legal Department
• perform other duties as assigned, such as handling deliveries received during non‑business hours

• High school diploma or equivalent, plus one year of security and safety experience, or an equivalent combination of education and experience
• Speak fluent English (other languages preferred)
• Ability to carry, lift, push and/or pull items weighing up to 50‑100 pounds
• Frequently stand up and move around the facility; frequently handle objects and equipment to secure the facility; frequently bend, stoop, and kneel
• Strong communication positivos interaction with guests and employees
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required;
  Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired
• Working…