Commercial Relationship Manager - N. Carolina

Commercial Relationship Manager – Raleigh/Durham - NC

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. We are committed to our institution’s values of Integrity
, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership
, all of which are needed to continue our mission of empowering generations for financial success.

Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at 404‑575‑8262.

• Targets and maintains extensive contact with individuals, businesses, and centers of influence within the metro Raleigh and Durham, North Carolina areas; maintains contact with customers and the community; plans proactive visits to prospective customers; aggressively competes for loans, deposits, and other banking relationships; establishes effective and lasting business relationships; responds quickly to referrals; evaluates creditworthiness of prospective customers ahead of underwriting.
• Achieves all established goals, including funded commercial loan goals, portfolio growth goals, deposit growth goals, fee goals, and other bank product objectives while increasing customer satisfaction.
• Attends, participates in, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility; serves on professional committees, boards, CRA activities, and community organizations.
• Analyzes, reviews, and structures new loan requests, including complex loans across various types and industries; maintains knowledge of the credit approval process and compiles necessary financial documents for underwriting.
• Manages all aspects of relationships to ensure maximum profitability and credit quality, including cross‑sell, renewal, and problem‑loan opportunities.
• Works closely with internal bank associates and departments to achieve overall production goals.
• Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, third‑party vendors, and competitors; stays abreast of banking trends, regulations, and best practices.
• Demonstrates commitment to excellence; provides superior customer service to internal and external customers, vendors, and prospects; promptly responds to voicemail, e‑mail, referrals, requests, and complaints.
• Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards; promotes a positive attitude and team approach.
• Develops and executes business development and strategic plans to meet production and sales goals; assists with marketing, public relations, and related functions.
• Maintains an updated pipeline report, call report, and prospect database weekly.
• Conducts research and assists with developing, reviewing, and recommending new banking products, services, and solutions.
• Informs the manager promptly of problems, issues, or concerns that may jeopardize objectives or are not being addressed adequately.
• Assists in developing, evaluating, and updating business development and sales manuals, policies, procedures, guidelines, standards, and methods.
• Protects customers’ information and interests; complies with all legal requirements, regulations, and bank policies.
• Proactively utilizes the bank’s customer relationship system, tools, and programs to meet goals and objectives.
• Regularly attends Officer Loan Committee, Director Loan Committee, Deal Flow, Sales, and other meetings as requested.
• Maintains a consistent professional appearance, image, behavior, speech, and ethics; represents the CTB Brand.
• Collaborates and cultivates effective relationships with all business lines; exceeds performance and position goals.

• Exhibits initiative and sense of urgency; prioritizes assignments, reacts to…