Customer Account Specialist

Customer Account Specialist

Join to apply for the Customer Account Specialist role at C.H. Robinson
. If you have customer relations experience and are looking for a role that will allow you to learn account management, sales, and operations with a clear career path, this is the right opportunity.

As a Customer Account Specialist, you will build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll use our proven processes and innovative technology platform to manage shipments while developing skills in operations, sales, and account management.

• Build and develop relationships with customers to ensure continued partnership
• Communicate shipment updates proactively and accurately, ensuring a customer‑centric approach
• Analyze customer inquiries and provide quality and timely insights and updates to customers
• Proactively identify opportunities to improve operational efficiency
• Respond to customers with a sense of urgency to provide an excellent customer experience
• Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
• Network internally with Account Management, Operations, and Capacity teams

• High School Diploma or GED equivalent
• Previous Customer Engagement Experience
• Ability to travel up to 5% domestically

• Value a diverse and inclusive work environment
• Have basic proficiency in Microsoft Office Suite of Programs
• Display attention to detail, accuracy, and problem‑solving skills
• Exhibit demonstrated negotiation, collaboration, and influencing skills
• Hold a Bachelor’s Degree from an accredited college or university

Compensation Range: $19.95 - $31.55 per hour

• Three medical plans which include
  • Prescription drug coverage
  • Enhanced fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short‑Term and Long‑Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team‑building opportunities

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE/Disabled/Veteran

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Click the apply button to submit your application.