Inside Sales​/Customer Service Representative - Atlanta

Overview

Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 26 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end-products for the commercial, industrial, retail, residential and institutional markets. In New Century, KS, Lebanon, TN, and Rockford, IL – we do business as:
Olathe Millworks, Warren Brother Sash & Door, River City Millworks respectively.

Inside Sales Representative

Join our expanding team as an Inside Sales/Customer Service Representative  this important role, you''ll drive sales growth and uphold our commitment to delivering exceptional service to our valued customers.

• Pay: $21/hr.
• Shift: M-F 8:30 a.m.
  
  - 5 p.m.
• Competitive Medical – Dental – Vision
• Corporate Wellness & Appreciation Programs
• 401(k) Traditional & Roth with Match
• Paid Time Off & Paid Holidays
• Life Insurance, Short-Term and Long-Term Disability
• Great TEAM environment

to excel in this role, you will need to...

• Serve as a customer service representative: build and maintain strong relationships with existing and potential customers through effective communication and exceptional service. You will engage our customers and sell our product through email, phone, and occasionally in person.
• Proactively identify and pursue sales opportunities to meet and exceed sales targets.
• Develop a deep understanding of Rugby's product offerings to provide expert advice and recommendations to customers.
• Efficiently and accurately process customer orders, ensuring the timely delivery of products while adhering to company policies and procedures.
• Take sales orders, prepare accurate price quotes and proposals for customers, negotiating terms when necessary.
• Address customer inquiries, concerns, and issues in a timely and professional manner, striving for prompt resolution and customer satisfaction.
• Stay informed about industry trends, competitor offerings, and market conditions to identify opportunities and challenges.
• Maintain accurate records of customer interactions, sales activities, and results, using CRM software as required.

If you’ve got all the below skills, drop what you’re doing right now and reach out. If you’ve got some of these skills, we still want to hear from you!

• Inside sales experience, preferably in building materials or construction; or experience as a customer service representative in similar industries.
• Strong communication and interpersonal skills; ability to build rapport with customers; professional and factual communication.
• Reserved, yet people-focused, with a focus on high-quality, repeatable results and a customer-focused problem-solving mindset.
• Knowledge of Rugby's product offerings or willingness to learn.
• Proficiency in using CRM software and other sales tools.
• Ability to maintain a steady, predictable pace of work while being goal-oriented with a track record of meeting or exceeding sales targets.

At Rugby
, our goal is to lead the industry! We will accomplish this by creating an environment where each team member is challenged to achieve their personal best, together building a community based on our values of fairness and commitment to excellence, while maintaining Rugby as a performance meritocracy.