Regional Operations Manager

REGIONAL OPERATIONS MANAGER

POSITION SUMMARY-Lead an assigned regional territory in the areas of P&L, freshness, compliance (internal and external), customer service, safety, recruitment, collective bargaining, training and development of staff - at all levels.

Key Areas of Responsibilities

RM position is responsible for 7 areas of concentration.

* Customer Engagement

* Customer engagement is a focal point aimed at the highest quality experience possible. Brand Loyalty is Imperative to our success.

* Set and measure all employees and stores to a high customer service goal.

* Merchandise Presentation

* Merchandise presentation must create a "WOW" factor when walking into a store.

* Brand offerings must be creative and create a great first impression.

* Ensures all stores are maintaining visual standards and are always "closing to open."

* Manage Story Inventory

* Ensure all employees are properly trained on all basic inventory management/movement/receiving processes.

* Ensure all stores are maintaining (Door to Floor in 4 procedures) receiving process.

* Recruitment/Hiring and Training/Retention

* Ensure overall head count goals are being met across all levels of the store.

* Ensure stores are maintaining their labor scheduling budget/models.

* Create and/or maintain a development plan for employee growth.

* Develop employees at all levels to ensure the store's bench strength.

* Operations

* Manage store management teams towards acceptable Store Operations/Human Resource audit compliance scores. Conduct training/inspection audits quarterly in each store.

* Understand and administer the HR policies and procedures and ensure compliance with them, consistently between stores.

* Responsible for ensuring accurate P&L

* Drive Sales, Profitability and Gross Margin Growth

* Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards.

* Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.

* Communications

* Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and email communication.

* Establish a process to ensure that stores have accountability to expectations on a consistent and timely basis.

* Attributes / Requirements

* Experience working in visualization and marketing.

* Experience managing multiple employees at all levels.

* Minimum of 7 years of progressive responsibility in retail store operations, with successful multiunit specialty store responsibility.

* A proven track record of strong performance in driving performance and key field operations metrics, coupled with successful and consistent organizational development history.

* Demonstrated experience in successful rollout and implementation of area-wide store presentation, sales, operating discipline, and communications initiatives.

* Revenue and profit making orientation.

* Proven background and experience associated with associate relations, asset protection, and legal compliance.

* Outstanding leadership skills. Inspiring interpersonal effectiveness to lead team, train talent and effect change. Track record of building talent. Able to balance the need of delivering a creative experience, and a profitable result.

* Bachelor's degree required.