District Manager, Atlanta, GA

About the Job

The District Manager role is about cultivating customer-focused, sales-driven, profitable and productive stores across a geographical area. District Managers inspire and motivate others by modeling our core values, expertly engaging customers, and demonstrating a passion for selling Pacsun fashion, brands, and trends. The DM delivers exceptional customer experiences through consistent visual and operational execution through a team of customer-obsessed talent. The DM is directly responsible for meeting all financial and expense goals in their district.

This role reports directly to a Regional Director and is accountable for meeting talent and operational objectives in partnership with the Regional Director, Human Resources, Talent, Loss Prevention, Visual, and other HQ business partners.

• Attracts, recruits, hires, develops, retains, and promotes relevant top talent to support all district needs

• Reflects the Pac Sun brand by demonstrating excitement and affinity for product, brands, fashion, and trends

• Be passionate about our customers and our brands, knows and understand district stores in detail, and understand the competition in the market

• Understands how stores operate with regard to staffing, payroll, marketing, and visual merchandising and meet all execution and compliance goals within the district

• Demonstrates business acumen, including (but not limited to) how sales, profitability, inventory, markdowns, etc. affect the larger organization

• Prioritizes, plans, and uses proper time management to meet all selling, visual, and operational needs

• Builds product confidence by creating accountability and expertise through the use of basic and seasonal educational tools in the district

• Supports and ensures execution of all product, visual, and marketing directives and maintains standards set by the company

• Maintains a clean, well-organized, replenished district of stores, promoting a safe working and shopping environment to maximize the customer experience

• Anticipates and determines customer needs and problem solves to ensure customer satisfaction

• Fosters an environment ensuring all stores deliver an engaging, positive, and authentic selling experience for customers

• Accountable to self and others for achieving all company sales, metrics, and operational goals

• Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense

• Leads shortage action plans in the district to minimize loss and achieve shrinkage goal

• Drives all digital sales strategies, including ship from store and BOPIS within the district

• Drives efficiency in all district processes

• Communicates district and customer feedback to the Regional Director and business partners to grow the business

• Consistently coaches the Management teams to ensure alignment and motivation around the company's strategies and goals

• Accountable for performance management of underperforming members of the district team by partnering with Human Resources

• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion, and trends

• Bachelor's degree (BA or BS) and/or equivalent work experience is a plus
• 5+ years of multi-unit apparel retail experience
• Knowledgeable of current fashion and trends
• Able to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends
• Demonstrated ability to communicate effectively with customers and store teams
• Able to travel overnight if necessary
• Ability to relocate is preferred

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to…