Brand Steward

Job Description

Under the direction of the Visual Manager, the Brand Steward Associate (BSA) serves as the ambassador of store presentation standards. You must be client focused and take initiative to resolve problems, seek out responsibilities, and follow through on all projects and tasks.

You get things done by engaging in high‑level teamwork and flexing your interpersonal skills. You are a natural problem‑solver who is intuitively creative, possess a mix of creative and strategic abilities, have an understanding of and passion for merchandising and visual presentation, possess a positive, solution‑oriented, and customer‑focused mindset, and have strong attention to detail and the ability to remain extremely organized.

You thrive in a fast‑paced environment with the flexibility to adapt to change, have an eye for detail, often go above and beyond your goals to meet and exceed deadlines, are proactive and innovative—able to identify and leverage opportunities to maintain and elevate standards throughout the departments, and are collaborative, able to work with peers across multiple business verticals.

• 1–2 years relevant experience working in retail or other fast‑paced environments
• Up to date with the latest trends and the Company’s presentation standards
• Strong understanding of Company brand
• Scheduled working hours will consist of opening, late day, holiday, and weekend shifts; must have availability to be flexible and work within these parameters
• Ability to interact professionally and respectfully with people

• Serve as an ambassador of store standards, including merchandise on the sales floor, specific brand requirements, and SFA Company expectations
• Support and follow‑through on projects such as large‑scale relayering throughout the store
• Work on the selling floor all day personally maintaining merchandising standards throughout all departments, focusing on key areas that require continual attention (e.g., shoes, handbags, and men’s advanced designer, sale)
• Support closing routine using the “close to open” philosophy
• Foster relationships with Style Advisors to partner in floor presentation and maintenance
• Maintain a schedule that mirrors Style Advisors to be present when the merchandise standards are at the most risk
• Act as a liaison between operations and selling teams to ensure clients have an elevated shopping experience
• Inspire others with recommendations, jump in to complete tasks, build trust quickly, and gain cooperation with little disruption
• Support Brand Steward Associate training; be the first point of contact for coaching
• Adopt a professional, polished demeanor demonstrating confidence and a positive attitude
• Perform ad‑hoc responsibilities as needed

Be part of a team of disruptors focused on stores and redefining the luxury experience. Experience rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance.

Benefits package for all eligible full‑time Associates (including medical, vision and dental). An amazing Associate discount.

is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.