Coffee Shop Manager, Marketplace - Hilton Atlanta and Towers

Coffee Shop Manager, The Marketplace - Hilton Atlanta and Towers (HOT0

CAE9)

Work Locations:
Hilton Atlanta & Towers, 255 Courtland Street N.E., Atlanta, GA 30303

The Hilton Atlanta is seeking a talented Coffee Shop Manager to join their Food & Beverage team! Find us in Downtown Atlanta, within six blocks of attractions, including Centennial Olympic Park and the Georgia Aquarium. Dining options include four unique restaurants and bars. The Market Place is a fast paced café and sundry shop that serves gourmet goods on the fly, from specialty coffees to artisanal sandwiches.

This individual will oversee a team of around 15 people and will handle ordering, inventory, scheduling, interviewing, and P&L review along with other duties.

Ideal candidate has strong leadership skills and at least two years in a similar kind of role. Hotel experience is highly preferred.

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through Daily Pay
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at‑home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

* Available benefits may vary depending upon property‑specific terms and conditions of employment

• Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
• Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Initiate and implement marketing and up‑selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
• Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Recruit, interview and train team members

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Leaders in our industry and communities.
• Teamwork – Team players in everything we do.
• Ownership – Own our actions and decisions.
• Now – Operate with a sense of urgency and discipline.
• Key attributes:
  Quality, Productivity, Customer Focus.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!